評論 (208)
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I have been using Delight Chat for more than 6 months now and I think this is the right time to provide the review for this app. Delight Chat provides omni channel means that all our social media messages or post comments are accumulated in the delight chat dashboard and we can send reply to users from delight chat directly. Their mobile app also works quite fine. I wont say its top notch as there are some issues with their mobile app notifications. Regarding Broadcast messages, they provide a feature of sending 10 images as a carousel card which is very useful and every card has a CTA button with a separate link to take user to the corresponding product page. I have not seen any other app which provides 10 cards in their single broadcast message. All in all, these guys are doing good work at this price point. I have used interakt before but creating braodcast on that platform was a hassle for me. Support was also not good but Delight Chat has better support system and the omni channel at the same price point. One more important point is that they dont charge any markup on utility or marketing messages.
Hi Team Myshkaa,
Thank you for taking the time to share such a detailed and insightful review! We're thrilled to hear that you've found value in our omnichannel features, carousel broadcasts, and support and that it's been a better experience than other platforms you've tried.
We also appreciate the honest feedback around mobile app notifications. It's on our radar, and your input helps us prioritize what matters most to our users. We’re committed to improving every day, and it means a lot to have you with us on the journey.
– Dharmapriya from DelightChat Support Team
Delight Chat is useful sofware for handling CRM. It helps in Instagram, facebook, whatsapp Automations as well. We use it for retention marketing by sending WhatsApp broadcasts regularly.
Hi Team The Messy Corner,
Thank you for the fantastic review! We’re so glad to hear that DelightChat is helping you streamline CRM and run effective retention campaigns. It’s amazing to see brands like yours make the most of WhatsApp and social media automation - we’re always here to support your growth.
– Dharmapriya from DelightChat Support Team
Very satisfied with Delight – it’s great to have all email channels, including social media messages and WhatsApp, combined on one platform. We’ve been working with Delight for several years and have never had any issues. The support is fantastic.
Hi Team,
We truly appreciate your long-standing partnership and kind words! It's wonderful to know that DelightChat has consistently met your needs across channels. Thank you for trusting us all these years.
– Balaji from DelightChat Support Team
We've been using this app for 2 stores for many years now. Support is excellent, very well featured for the price. All channels including social comments.
Hi Team iKegger,
Thank you for your continued trust and support over the years! We're thrilled to hear that DelightChat has been a valuable solution for both your stores and that you're enjoying the features across all channels, including social comments. It’s always our goal to provide excellent support and value for the price. We look forward to continuing to support your business!
Regrads,
Thejus
DelightChat is very effective customer support app, and it combine all channels at one place. The Support are very helpful, and very fast.
Just the app configuration and interface is a bit difficult, but it’s just one time to go and everything then goes smooth and easy.
Highly recommend.
Hi Team Oshoplin,
Thank you for your valuable feedback and recommendation! We're glad to hear that DelightChat has been effective in unifying all your support channels and that our team has been fast and helpful. We appreciate your note on the app configuration and interface—it’s something we’re always working to improve. Once set up, we’re thrilled that the platform has been smooth and easy for you. We’re always here to help if you need any assistance!
Regards,
Thejus
DelightChat has been an indispensable tool for managing our communication channels for the past couple of years. Its user-friendly interface and marketing features have made handling customer interactions a breeze. From streamlining inquiries across platforms to ensuring every message is addressed promptly, the app has consistently delivered exceptional performance.
Apart from that, they have an outstanding team. Their promptness in resolving any queries or concerns is remarkable, ensuring uninterrupted service and peace of mind for businesses like ours. If you're looking for a reliable communication solution that pairs ever-changing digital marketing niche with stellar support, DelightChat is the perfect choice!
Hi Team AllThatGrows,
Thank you so much for your kind and detailed feedback! We’re thrilled to hear that DelightChat has become an indispensable tool for managing your communication channels and that our user-friendly interface and marketing features have made customer interactions seamless. It’s wonderful to know that our support team has been able to assist you promptly and effectively. We’re honoured that you trust us to help your business thrive, and we’ll continue to provide the best service possible. Thank you for recommending DelightChat as the perfect solution!
Regards,
Thejus
We have been using the app for more than 2 years. The experience has been nothing short of excellent!
The platform is user-friendly, making it easy to create and send emails. What stands out the most is the excellent customer support—anytime I've had a question or needed help, the team has been prompt and helpful.
DelightChat has become an essential tool for my day to day office work and I highly recommend it to anyone looking for a reliable and feature-rich email provider.
Hi Team Hardrock4X4,
Thank you so much for your fantastic feedback and for being with us for over two years! We’re thrilled to hear that you’ve had an excellent experience with DelightChat, and it’s wonderful to know that our platform has become an essential part of your daily workflow. We’re especially glad that our customer support has been prompt and helpful whenever you’ve needed assistance. Your recommendation means the world to us! If there’s anything else we can do to enhance your experience, don’t hesitate to reach out—we’re always here to help.
Regards,
Thejus
DelightChar has been an amazing addition to our sales process. Communicating with customers is seamless and provides an additional layer of communication to our customers.
The customer service of DelightChat is superb, very minimal waiting time and clear and informative instructions.
Hi Team Hardwoodfloorstore,
Thank you for such a thoughtful review! We’re so glad to hear that DelightChat has helped enhance your sales process and customer communication. It's great to know our support team has been prompt and helpful - we’re always here whenever you need us.
– Nithya from DelightChat Support Team
The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.
Hi Jeffrey,
Thank you for your detailed feedback, and we sincerely apologize for the frustrating experience you faced during setup. We understand how disappointing it must have been to wait on support while dealing with critical integrations like Instagram DMs.
Our support team is currently based in one timezone, and while we strive to be as responsive and hands-on as possible, we recognize that this can cause delays for merchants in other regions, especially during setup. We're truly sorry again for the inconvenience caused.
Additionally, Meta has made certain changes that affect IG DM access based on geography and account type, which has introduced new challenges outside our control. That said, we take full ownership of the onboarding experience and are actively working on clearer communication and faster resolutions.
We’re grateful for your initial trust, and if you’re open to giving it another try, we’d love the chance to get everything working right from the start.
– Baz from DelightChat
Delight Chat has not only played a huge role in our retention success story but also made it very easy for our internal team to organise our every growing consumers.
Hi Team SF HealthTech,
Thank you for your fantastic review! We're thrilled to hear that DelightChat has played a significant role in your retention success and made it easy for your internal team to organize your growing consumer base.
We appreciate your kind words and are here to support you as you continue to grow. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
Thejus