DC: WhatsApp Marketing + API
- Priser
-
Fra $29 pr. måned. Mulighed for gratis prøveperiode.
- Bedømmelse
- 4,8 (208)
- Udvikler
- DelightChat
Galleri med udvalgte billeder
Automatiser WA marketing, udsendelser og kurvgenopretning via WhatsApp API + AI-drevet Omnichannel Helpdesk
DelightChat er en CRM, der hjælper Shopify-handlende med at automatisere support og marketing ved hjælp af den officielle WhatsApp Business API med grøn flueben-verifikation. Engager kunder med automatiserede og personlige beskeder for at genoprette kurve, bekræfte og konvertere COD-ordrer, sende ordrebekræftelser, anmodninger om anmeldelser og autosynkronisere produkter til WA-katalog. Vores omnichannel helpdesk centraliserer samtaler fra WA, IG, FB, Email og Live Chat - hvilket hjælper teams med at svare hurtigere med AI Assist, chatbot, smart routing.
- Send segmenterede WhatsApp marketingudsendelser via Green Tick WhatsApp API-nummer
- Administrer WhatsApp-chat i samlet teamindbakke med Instagram, FB, Email og Live Chat
- Kraftfuld WhatsApp-automation med AI-chatbot, AI-assist og færdige svar
- Boost salg med WhatsApp forladt kurv og checkout, tilbage på lager advarsler
- Vis produkter i WhatsApp-katalog, verificer COD-ordrer og konverter til forudbetalt
Indeholder maskinoversat tekst
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Shopify Flow
- Live Chat
- Razorpay Payment Gateway
- Facebook Messenger & Comments
- Instagram DM & Comments
- WhatsApp Business API
Kategorier
Gendannelse af indkøbskurv
Kanaler
Priser
Startup
$29 om måneden
500 supportbilletter, 2500 marketingkontakter
Funktioner
- Support Indbakke: WA, IG, FB, Email, Chat
- WA Udsendelseskampagner + Katalog
- Forladt Kurv og Checkout Genopretning på WA
- COD Verifikation og COD til Forudbetalt Flows
- Chatbot, Selvbetjeningswidget, Mobilapp
- Gratis Green Tick Ansøgning
- Shopify Flow Workflows Integration
- GPT AI Assistent (10.000 gratis tokens/md)
14-dages gratis prøveperiode
Scale
$99 om måneden
2000 supportbilletter, 10.000 marketingkontakter
Funktioner
- Alt i Startup +
- 20 Teammedlemmer
- 10 Supportkanaler
- 3 Shopify-butikker
- Support + Marketing ROI Analytics
- 1:1 Personlig Onboarding
- Email, WA Support
- Valgfrit: Tilbage på Lager Advarsler ($20/md)
14-dages gratis prøveperiode
Growth
$299 om måneden
6000 supportbilletter, 30.000 marketingkontakter
Funktioner
- Alt i Scale +
- 50 Teammedlemmer
- 25 Supportkanaler
- Ubegrænsede Shopify-butikker
- Dedikeret Kontomanager
- Færdiggjort Onboarding
- Email, WA, Google Meet Support
- Valgfrit: Tilbage på Lager Advarsler ($30/md)
14-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (208)
We used DelightChat for about 3 years and overall it served its purpose reasonably well during that time. The platform was decent for our needs though over the years we noticed a big lack of innovation and updates compared to other solutions in the market. Pricing used to feel fair, but today it feels expensive for the feature set offered, especially considering the slow progress in new functionalities (AI, automation, etc.).
The reason for the 3 stars — and not lower — is because our main issues happened during the exit phase, which was honestly quite disappointing.
1. Unexpected extra charges:
We discovered we had been charged over $150 USD in the last three months due to contact overages. There is no clear or easy way to view contact count/usage, and since billing runs through Shopify, it slipped under the radar initially. The lack of transparency here felt very “sneaky.”
2. Canceling equals losing paid time:
We canceled our monthly subscription expecting to use the remaining paid period until renewal, but instead we immediately lost access — meaning we paid for days we couldn’t use. This felt unfair and like wasted money.
3. Unused balance non-refundable:
We also had funds inside the platform for marketing messages, which we couldn’t withdraw due to a strict no-refund-after-7-days policy. Again, money lost.
In summary, the platform itself works, but it’s falling behind competitors and can become costly for what it offers. Most importantly — be extremely careful with billing, overage charges, and the cancellation process, as the offboarding experience was frustrating for us.
If you never need to leave the service, maybe you’ll be fine. But for us, transitioning out was unfortunately far from smooth.
Hi Juan,
Thank you for taking the time to share such a detailed review, and for being with DelightChat for nearly three years. We truly appreciate the trust you placed in us over that time, and we’re sorry that your exit experience didn’t feel smooth.
To clarify a few points for future merchants reading this:
1. Overage charges:
We rechecked your account, and the overage fees were accurate based on WhatsApp contact usage. These details are available on our billing page, but we understand they can be easy to miss. We’ll be improving visibility around usage and billing so this is clearer going forward.
2. Cancellation & unused subscription time:
While uninstalling the app on Shopify ends access immediately, we always refund any unused portion of the billing cycle, and this has been done for your account as mentioned earlier.
3. WhatsApp marketing balance:
We completely understand your frustration here. Our WhatsApp API provider (Gupshup) has a strict 7-day refund policy that we are required to follow, which is why we were unable to process a withdrawal of the remaining balance. We’re exploring if there are ways to offer more flexibility moving forward.
4. Product innovation & AI features
Your feedback on product progress is fair, and we’ve taken it seriously. Our new AI chatbot and automation upgrades are launching at the end of this month. We wanted to ensure we shipped a well-designed, reliable product rather than rush something out.
Juan, we’re sorry that parts of your offboarding experience were frustrating. Your feedback is extremely valuable and already helping us improve the clarity of billing, cancellation flow, and overall merchant experience.
Thank you again for the years you spent with us at DelightChat.
We wish you and your business the very best moving forward.
- Baz, DelightChat
Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support.
Thank you so much for this heartfelt review! We’re beyond happy to hear that DelightChat has made your journey smoother, especially without a technical background.
Always here when you need us.
– Nithya from DelightChat Support Team
DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention.
Thank you so much for the kind words! 🙌
We’re thrilled to hear that DelightChat has helped simplify your support operations and save you time through WhatsApp marekting and transactional automations.
It’s been a pleasure supporting your team. Here’s to even better communication and growth ahead!
- Dharmapriya from DelightChat Support Team
Support
App-support leveres af DelightChat.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
Lanceret
25. januar 2021 · Ændringslog
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