WhatsApp Marketing + Helpdesk

Customer Service CRM: WhatsApp API, IG, FB, Email, Live Chat

À partir de $49 /mois. Essai gratuit de 14 jours. Des frais supplémentaires peuvent s'appliquer.
DelightChat omnichannel whatsapp customer service inbox

Section des valeurs clés

Omnichannel Customer Support

Manage all your customer queries from one dashboard - WhatsApp, Instagram DMs, Facebook Messenger, Email & Live Chat - on DelightChat.

Official WhatsApp Business API

Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.

26x ROI - WhatsApp Marketing

Send WhatsApp Broadcasts to customers using Official API. Automated Abandoned Cart Recovery, Order Confirmation, Delivery notifications.

Détails de l'application

WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

Date de lancement

S'intègre avec :

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API
WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

Date de lancement

S'intègre avec :

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API

Tarifs Essai gratuit de 14 jours

Voir toutes les options de tarification

Startup

$49/mois

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/mois

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/mois

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

4.5 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 88 % des notes sont des notes à 5 étoiles
  • 5 % des notes sont des notes à 4 étoiles
  • 0 % des notes sont des notes à 3 étoiles
  • 2 % des notes sont des notes à 2 étoiles
  • 6 % des notes sont des notes à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Fitspace

    Emplacement Inde
    Temps passé à utiliser l'application 2 mois

    Best app for managing all my business chats and order automations of my shopify orders. Customer support for this app is really helpful so that I dont face any issue while using the app.

  • Balai

    Emplacement Brésil
    Temps passé à utiliser l'application 11 jours

    Lack of commitment and professionalism. They do not meet deadlines or provide information regarding the integration process honestly.

    Réponse du développeur
    24 novembre 2022

    Hi Felipe,

    We are extremely sorry for the inconvenience caused. We should have communicated better in this regard.

    We have already contacted you on the support group to help you with the setup and are awaiting your response, we are eager for another chance to work with your brand and provide you with the experience we strive for.

    We would also want to take this opportunity to set the right expectations regarding the response time. Please note we are a small support team supporting 400+ brands worldwide. And hence expecting instantaneous responses from us at all times is an unrealistic expectation which we would not be able to satisfy. We have a strong support team with fast responses and a 24 hour SLA which we always provide, including to your brand.

    Wishing you the best and hopefully we have another opportunity to serve you.

    Kind regards,
    DelightChat Team

  • PAYAL KHANDWALA™

    Emplacement Inde
    Temps passé à utiliser l'application 3 mois

    The DelightChat team were super helpful and patient in getting us on-boarded. The app itself has saved us numerous hours in follow-ups and reach outs. It's hard to fault them or their product. Highly recommended.

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