DC: WhatsApp Marketing + API
- Tarification
-
À partir de $29 /mois. Essai gratuit disponible.
- Note
- 4,8 (207)
- Développeur
- DelightChat
Galerie d’images vedette
Automatisez le marketing WA, les diffusions et la récupération de panier via l'API WhatsApp + Helpdesk omnicanal alimenté par IA
DelightChat est un CRM aidant les marchands Shopify à automatiser le support et le marketing en utilisant l'API officielle WhatsApp Business avec vérification par coche verte. Engagez les clients avec des messages automatisés et personnalisés pour récupérer les paniers, confirmer et convertir les commandes COD, envoyer des confirmations de commande, des demandes de révision et synchroniser automatiquement les produits dans le catalogue WA. Notre helpdesk omnicanal centralise les conversations de WA, IG, FB, Email et Live Chat - aidant les équipes à répondre plus rapidement avec l'assistance IA, chatbot, routage intelligent.
- Envoyez des diffusions marketing WhatsApp segmentées via le numéro API WhatsApp avec coche verte
- Gérez les chats WhatsApp dans une boîte de réception d'équipe unifiée avec Instagram, FB, Email et Live Chat
- Automatisation puissante de WhatsApp avec chatbot IA, assistance IA et réponses préenregistrées
- Augmentez les ventes avec les alertes de panier abandonné et de paiement, de retour en stock sur WhatsApp
- Présentez les produits dans le catalogue WhatsApp, vérifiez les commandes COD et convertissez-les en prépayé
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Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
- Shopify Flow
- Live Chat
- Razorpay Payment Gateway
- Facebook Messenger & Comments
- Instagram DM & Comments
- WhatsApp Business API
Catégories
Récupération de panier
Canaux
Automatisation des flux de travail
- Réponse automatique
- Modèles de réponse
- Réponses IA
- Émission de tickets
- Boîte de réception unifiée
- Attribution automatique
- Déclencheurs basés sur des règles
- Balisage
- Suivi des commandes
- Notifications clients
- Sondages sur le retour d’expérience
- Multilingue
- Boutiques multiples
- Analyses de données
- Rapports
Tarification
Startup
$29 / mois
500 tickets de support, 2500 contacts marketing
Fonctionnalités
- Boîte de réception de support : WA, IG, FB, Email, Chat
- Campagnes de diffusion WA + Catalogue
- Récupération de panier abandonné et de paiement sur WA
- Vérification COD et flux de COD à prépayé
- Chatbot, widget de libre-service, application mobile
- Demande de coche verte gratuite
- Intégration des workflows Shopify Flow
- Assistant IA GPT (10 000 jetons gratuits/mois)
Essai gratuit de 14 jour(s)
Scale
$99 / mois
2000 tickets de support, 10000 contacts marketing
Fonctionnalités
- Tout dans Startup +
- 20 membres de l'équipe
- 10 canaux de support
- 3 boutiques Shopify
- Analyses ROI de support + marketing
- Onboarding personnalisé 1:1
- Support Email, WA
- Optionnel : Alertes de retour en stock (20 $/mois)
Essai gratuit de 14 jour(s)
Growth
$299 / mois
6000 tickets de support, 30000 contacts marketing
Fonctionnalités
- Tout dans Scale +
- 50 membres de l'équipe
- 25 canaux de support
- Boutiques Shopify illimitées
- Gestionnaire de compte dédié
- Onboarding fait pour vous
- Support Email, WA, Google Meet
- Optionnel : Alertes de retour en stock (30 $/mois)
Essai gratuit de 14 jour(s)
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (207)
We used DelightChat for about 3 years and overall it served its purpose reasonably well during that time. The platform was decent for our needs though over the years we noticed a big lack of innovation and updates compared to other solutions in the market. Pricing used to feel fair, but today it feels expensive for the feature set offered, especially considering the slow progress in new functionalities (AI, automation, etc.).
The reason for the 3 stars — and not lower — is because our main issues happened during the exit phase, which was honestly quite disappointing.
1. Unexpected extra charges:
We discovered we had been charged over $150 USD in the last three months due to contact overages. There is no clear or easy way to view contact count/usage, and since billing runs through Shopify, it slipped under the radar initially. The lack of transparency here felt very “sneaky.”
2. Canceling equals losing paid time:
We canceled our monthly subscription expecting to use the remaining paid period until renewal, but instead we immediately lost access — meaning we paid for days we couldn’t use. This felt unfair and like wasted money.
3. Unused balance non-refundable:
We also had funds inside the platform for marketing messages, which we couldn’t withdraw due to a strict no-refund-after-7-days policy. Again, money lost.
In summary, the platform itself works, but it’s falling behind competitors and can become costly for what it offers. Most importantly — be extremely careful with billing, overage charges, and the cancellation process, as the offboarding experience was frustrating for us.
If you never need to leave the service, maybe you’ll be fine. But for us, transitioning out was unfortunately far from smooth.
Hi Juan,
Thank you for taking the time to share such a detailed review, and for being with DelightChat for nearly three years. We truly appreciate the trust you placed in us over that time, and we’re sorry that your exit experience didn’t feel smooth.
To clarify a few points for future merchants reading this:
1. Overage charges:
We rechecked your account, and the overage fees were accurate based on WhatsApp contact usage. These details are available on our billing page, but we understand they can be easy to miss. We’ll be improving visibility around usage and billing so this is clearer going forward.
2. Cancellation & unused subscription time:
While uninstalling the app on Shopify ends access immediately, we always refund any unused portion of the billing cycle, and this has been done for your account as mentioned earlier.
3. WhatsApp marketing balance:
We completely understand your frustration here. Our WhatsApp API provider (Gupshup) has a strict 7-day refund policy that we are required to follow, which is why we were unable to process a withdrawal of the remaining balance. We’re exploring if there are ways to offer more flexibility moving forward.
4. Product innovation & AI features
Your feedback on product progress is fair, and we’ve taken it seriously. Our new AI chatbot and automation upgrades are launching at the end of this month. We wanted to ensure we shipped a well-designed, reliable product rather than rush something out.
Juan, we’re sorry that parts of your offboarding experience were frustrating. Your feedback is extremely valuable and already helping us improve the clarity of billing, cancellation flow, and overall merchant experience.
Thank you again for the years you spent with us at DelightChat.
We wish you and your business the very best moving forward.
- Baz, DelightChat
Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support.
Thank you so much for this heartfelt review! We’re beyond happy to hear that DelightChat has made your journey smoother, especially without a technical background.
Always here when you need us.
– Nithya from DelightChat Support Team
DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention.
Thank you so much for the kind words! 🙌
We’re thrilled to hear that DelightChat has helped simplify your support operations and save you time through WhatsApp marekting and transactional automations.
It’s been a pleasure supporting your team. Here’s to even better communication and growth ahead!
- Dharmapriya from DelightChat Support Team
Assistance
Assistance relative à l’application fournie par DelightChat.
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Développeur
Lancement
25 janvier 2021 · Journal des changements
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