DC: WhatsApp Marketing + API
- 요금제
-
월 $29부터. 무료 체험 이용 가능.
- 평점
- 4.8 (208)
- 개발자
- DelightChat
추천 이미지 갤러리
Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
DelightChat is a CRM helping Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WA catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, smart routing.
- Send segmented WhatsApp marketing broadcasts via Green Tick WhatsApp API number
- Manage WhatsApp chat in unified team inbox with Instagram, FB, Email & Live Chat
- Powerful WhatsApp automation with AI chatbot, AI assist, and canned responses
- Boost sales with WhatsApp abandoned cart & checkout, back in stock alerts
- Showcase products in WhatsApp Catalog, verify COD orders, and convert to prepaid
언어
영어
이 앱은 한국어로 번역되지 않았습니다
다음과 호환:
- Shopify Flow
- Live Chat
- Razorpay Payment Gateway
- Facebook Messenger & Comments
- Instagram DM & Comments
- WhatsApp Business API
범주
요금제
Startup
$29 /월
500 support tickets, 2500 marketing contacts
기능
- Support Inbox: WA, IG, FB, Email, Chat
- WA Broadcast Campaigns + Catalog
- Abandoned Cart & Checkout Recovery on WA
- COD Verification & COD to Prepaid Flows
- Chatbot, Self-Service Widget, Mobile App
- Free Green Tick Application
- Shopify Flow Workflows Integration
- GPT AI Assistant (10,000 free tokens/mo)
14일 무료 체험
Scale
$99 /월
2000 support tickets, 10000 marketing contacts
기능
- Everything in Startup +
- 20 Team Members
- 10 Support Channels
- 3 Shopify Stores
- Support + Marketing ROI Analytics
- 1:1 Personalised Onboarding
- Email, WA Support
- Optional: Back in Stock Alerts ($20/mo)
14일 무료 체험
Growth
$299 /월
6000 support tickets, 30000 marketing contacts
기능
- Everything in Scale +
- 50 Team Members
- 25 Support Channels
- Unlimited Shopify Stores
- Dedicated Account Manager
- Done For You Onboarding
- Email, WA, Google Meet Support
- Optional: Back in Stock Alerts ($30/mo)
14일 무료 체험
모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기
리뷰 (208)
We used DelightChat for about 3 years and overall it served its purpose reasonably well during that time. The platform was decent for our needs though over the years we noticed a big lack of innovation and updates compared to other solutions in the market. Pricing used to feel fair, but today it feels expensive for the feature set offered, especially considering the slow progress in new functionalities (AI, automation, etc.).
The reason for the 3 stars — and not lower — is because our main issues happened during the exit phase, which was honestly quite disappointing.
1. Unexpected extra charges:
We discovered we had been charged over $150 USD in the last three months due to contact overages. There is no clear or easy way to view contact count/usage, and since billing runs through Shopify, it slipped under the radar initially. The lack of transparency here felt very “sneaky.”
2. Canceling equals losing paid time:
We canceled our monthly subscription expecting to use the remaining paid period until renewal, but instead we immediately lost access — meaning we paid for days we couldn’t use. This felt unfair and like wasted money.
3. Unused balance non-refundable:
We also had funds inside the platform for marketing messages, which we couldn’t withdraw due to a strict no-refund-after-7-days policy. Again, money lost.
In summary, the platform itself works, but it’s falling behind competitors and can become costly for what it offers. Most importantly — be extremely careful with billing, overage charges, and the cancellation process, as the offboarding experience was frustrating for us.
If you never need to leave the service, maybe you’ll be fine. But for us, transitioning out was unfortunately far from smooth.
Hi Juan,
Thank you for taking the time to share such a detailed review, and for being with DelightChat for nearly three years. We truly appreciate the trust you placed in us over that time, and we’re sorry that your exit experience didn’t feel smooth.
To clarify a few points for future merchants reading this:
1. Overage charges:
We rechecked your account, and the overage fees were accurate based on WhatsApp contact usage. These details are available on our billing page, but we understand they can be easy to miss. We’ll be improving visibility around usage and billing so this is clearer going forward.
2. Cancellation & unused subscription time:
While uninstalling the app on Shopify ends access immediately, we always refund any unused portion of the billing cycle, and this has been done for your account as mentioned earlier.
3. WhatsApp marketing balance:
We completely understand your frustration here. Our WhatsApp API provider (Gupshup) has a strict 7-day refund policy that we are required to follow, which is why we were unable to process a withdrawal of the remaining balance. We’re exploring if there are ways to offer more flexibility moving forward.
4. Product innovation & AI features
Your feedback on product progress is fair, and we’ve taken it seriously. Our new AI chatbot and automation upgrades are launching at the end of this month. We wanted to ensure we shipped a well-designed, reliable product rather than rush something out.
Juan, we’re sorry that parts of your offboarding experience were frustrating. Your feedback is extremely valuable and already helping us improve the clarity of billing, cancellation flow, and overall merchant experience.
Thank you again for the years you spent with us at DelightChat.
We wish you and your business the very best moving forward.
- Baz, DelightChat
Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support.
Thank you so much for this heartfelt review! We’re beyond happy to hear that DelightChat has made your journey smoother, especially without a technical background.
Always here when you need us.
– Nithya from DelightChat Support Team
DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention.
Thank you so much for the kind words! 🙌
We’re thrilled to hear that DelightChat has helped simplify your support operations and save you time through WhatsApp marekting and transactional automations.
It’s been a pleasure supporting your team. Here’s to even better communication and growth ahead!
- Dharmapriya from DelightChat Support Team
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