WhatsApp Marketing + Helpdesk

Customer Service CRM: WhatsApp API, IG, FB, Email, Live Chat

Från  $49/månad. 14-dags gratis testversion. Ytterligare avgifter kan tillkomma.

Höjdpunkter i appen

  • Hastighetstestat: liten påverkan på din webbshop

DelightChat omnichannel whatsapp customer service inbox

Del av nyckelvärden

Omnichannel Customer Support

Manage all your customer queries from one dashboard - WhatsApp, Instagram DMs, Facebook Messenger, Email & Live Chat - on DelightChat.

Official WhatsApp Business API

Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.

26x ROI - WhatsApp Marketing

Send WhatsApp Broadcasts to customers using Official API. Automated Abandoned Cart Recovery, Order Confirmation, Delivery notifications.

App details

WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

Lanseringsdatum

Integrerar med

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API
WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

Lanseringsdatum

Integrerar med

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API

Prissättning 14-dagars gratis testversion

Se alla prisalternativ

Startup

$49/månad

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/månad

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/månad

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

* Alla avgifter debiteras i USD.
** Återkommande avgifter, inklusive månads- eller användningsbaserade avgifter, debiteras var 30:e dag.

Recensioner

4.9 av 5 stjärnor

De samlade omdömen återspeglar appens nuvarande status. De samlade omdömena består av alla app-recensioner men de mest nyliga har prioritet.

Counts per rating level
  • 95 % av betygen är 5 stjärnor
  • 2 % av betygen är 4 stjärnor
  • 2 % av betygen är 3 stjärnor
  • 0 % av betygen är 2 stjärnor
  • 2 % av betygen är 1 stjärnor

Lista över recensioner

Filter and sort reviews

  • Hamvay-Láng

    Plats Ungern
    Tid som ägnats åt att använda appen 13 dagar

    This is a pretty decent and useful product.
    Unfortunately, customer service is very poor, which is disappointing, especially coming from a company that develops a customer service app.
    Contacted them several times, and their follow-up is late if any. We have an annoying problem to be solved, hope they would manage it eventually.

    Utvecklarens svar
    2 augusti 2022

    Hi Team Hamvay-Lang,

    I am Thejus heading Customer Success at DelightChat, firstly let me offer my sincere apologises for all the inconvenience you had to go through on account of us.

    We at DelightChat strive resolutely to provide the highest level of Customer Service to all our Brands and we are extremely sorry to have let you down.

    We have taken all the necessary corrective actions to ensure such misses do not occur again and we thank you for taking the time out to speak with us.

    Regards,
    Thejus Sreenivasa

  • Ritualistic

    Plats Indien
    Tid som ägnats åt att använda appen 4 månader

    Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.

    Utvecklarens svar
    9 juni 2022

    Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;)

    Wishing the best for Ritualistic Team. Hurray! :)

  • fuelofr

    Plats USA
    Tid som ägnats åt att använda appen 8 dagar

    We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

    Utvecklarens svar
    7 juni 2022

    We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!

    Wishing the best,
    DelightChat

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