相关类别

WhatsApp Marketing + Helpdesk

开发人员：DelightChat

Customer Service CRM: WhatsApp API, IG, FB, Email, Live Chat

56 评价
起始价 $49/月。 14 天免费试用。 可能收取其他费用。
查看演示商店

应用亮点

  • 速度经过测试：对您的在线商店影响很小

DelightChat omnichannel whatsapp customer service inbox

键值分区

Omnichannel Customer Support

Manage all your customer queries from one dashboard - WhatsApp, Instagram DMs, Facebook Messenger, Email & Live Chat - on DelightChat.

Official WhatsApp Business API

Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.

26x ROI - WhatsApp Marketing

Send WhatsApp Broadcasts to customers using Official API. Automated Abandoned Cart Recovery, Order Confirmation, Delivery notifications.

配图图库

  • DelightChat omnichannel support inbox
  • DelightChat WhatsApp marketing and broadcasts
  • Access Shopify data beside ticket
  • respond to repetitive queries with fast reply
  • self service widget automate queries reduce tickets
  • mobile apps for on the go customer support
  • delightchat mobile app omnichannel support inbox
  • delightchat mobile app reply to customers on the go
  • delightchat mobile app notifications for new customer replies
  • delightchat mobile app assign and close tickets easily
  • DelightChat omnichannel support inbox
  • DelightChat WhatsApp marketing and broadcasts
  • Access Shopify data beside ticket
  • respond to repetitive queries with fast reply
  • self service widget automate queries reduce tickets
  • mobile apps for on the go customer support
  • delightchat mobile app omnichannel support inbox
  • delightchat mobile app reply to customers on the go
  • delightchat mobile app notifications for new customer replies
  • delightchat mobile app assign and close tickets easily

应用详细信息

WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

推出日期

January 25, 2021

集成对象

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API
WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands

Here's how DelightChat can help your brand to grow:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save time and increase productivity through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Get started today!

推出日期

January 25, 2021

集成对象

  • Facebook Messenger
  • Instagram
  • Email
  • Live Chat
  • WhatsApp API

定价 14 天免费试用

查看所有定价选项

Startup

$49/月

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/月

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/月

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

* 所有费用均以USD结算。
** 定期费用（包括每月费用或基于使用情况的费用）每 30 天收取一次。

评论

4.9 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论，但会优先考虑最新评论。

每个评分等级的数量
  • 95% 的评分是 5 星
    53
  • 2% 的评分是 4 星
    1
  • 2% 的评分是 3 星
    1
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
    1
查看全部 56 条评论

评论列表

评论筛选和排序

  • 3 评分
    2022年7月30日

    Hamvay-Láng

    地点 匈牙利
    使用应用的时间 13 天

    This is a pretty decent and useful product.
    Unfortunately, customer service is very poor, which is disappointing, especially coming from a company that develops a customer service app.
    Contacted them several times, and their follow-up is late if any. We have an annoying problem to be solved, hope they would manage it eventually.

    开发人员回复
    2022年8月2日

    Hi Team Hamvay-Lang,

    I am Thejus heading Customer Success at DelightChat, firstly let me offer my sincere apologises for all the inconvenience you had to go through on account of us.

    We at DelightChat strive resolutely to provide the highest level of Customer Service to all our Brands and we are extremely sorry to have let you down.

    We have taken all the necessary corrective actions to ensure such misses do not occur again and we thank you for taking the time out to speak with us.

    Regards,
    Thejus Sreenivasa

  • 5 评分
    2022年6月8日

    Ritualistic

    地点 印度
    使用应用的时间 4 个月

    Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.

    开发人员回复
    2022年6月9日

    Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;)

    Wishing the best for Ritualistic Team. Hurray! :)

  • 5 评分
    2022年6月6日

    fuelofr

    地点 美国
    使用应用的时间 8 天

    We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

    开发人员回复
    2022年6月7日

    We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!

    Wishing the best,
    DelightChat

查看全部评论

与 WhatsApp Marketing + Helpdesk 相似的应用

  • Klaviyo: Email Marketing & SMS

    Klaviyo: Email Marketing & SMS

    设计师：Klaviyo

    Email, SMS, and more - a unified customer platform

    4.1 评分(1617评价s)
    提供免费套餐
  • SMSBump: SMS Marketing & Email

    SMSBump: SMS Marketing & Email

    设计师：SMSBump Ltd

    Email & Text Marketing, SMS Automation and Abandoned Carts

    4.8 评分(2671评价s)
    提供免费套餐
  • Privy ‑ Pop Ups, Email, & SMS

    Privy ‑ Pop Ups, Email, & SMS

    设计师：Privy

    Email Marketing, SMS, Pop Ups, Cross Sell, Banners & Bars

    4.6 评分(24801评价s)
    提供免费套餐
  • Postscript SMS Marketing

    Postscript SMS Marketing

    设计师：Postscript

    Create, launch, and manage your SMS Text marketing program

    4.9 评分(1838评价s)
    提供免费套餐