WhatsApp Chat Customer Service

Helpdesk CRM for WhatsApp, Instagram, FB, Email, Live Chat

提供免費方案。 14 天免費試用。 可能需支付額外費用。
DelightChat omnichannel whatsapp customer service inbox

Omnichannel Customer Support

Manage all your customer queries from one dashboard - WhatsApp, Email, Instagram DM, Facebook Messenger and Live Chat - using DelightChat.

Official WhatsApp Business API

Get an official WhatsApp Business API phone number for your business. Free application to WhatsApp / Meta to get Green Tick.

Unlimited Agents, One Number

All support agents can reply via the same WhatsApp number. Boost productivity with Ticket assignment, Automations & Internal Collaboration.

WhatsApp Chat Customer Service

WhatsApp Chat Customer Service

DelightChat is a powerful Omnichannel Customer Support Inbox for Shopify & Shopify Plus

Trusted by leading D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, GOI, Babe Cosmetics.

9 reasons that make DelightChat the top choice to manage your customer support:

1) Manage WhatsApp Chat, Live Chat, Instagram DMs, Facebook Messenger, FB/IG comments & Email from one dashboard

No more switching between tabs and getting lost & frustrated. Easily manage customers across all channels. Never miss replying to a query.

2) Official WhatsApp Business API

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support Inbox. Free green tick application to WhatsApp / Meta.

Coming in January 2022: WhatsApp marketing features such as Broadcast to customer list, automated abandoned cart recovery, Cash on Delivery Confirmation via WhatsApp and more.

3) View Shopify order data at a glance

View customer and order details such as order status, tracking link if fulfilled and more right beside the ticket.

4) Answer repetitive questions quickly

Reply to common queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

5) Automatically assign, tag & reply to tickets

Save a dozen hours per week through smart automation. Set up rules that auto-assign tickets to team members, automatically add tags, or even set auto-responders for new tickets and customer messages that come outside of business hours.

Automation rules can also read incoming messages, check for words like “where’s my order”, check if the customer’s order is fulfilled in Shopify and automatically reply with the tracking link.

6) Beautiful Self-Service Widget for your store

Reduce tickets with a smart widget that helps customers to “Track order” and get their order tracking link, without talking to an agent. Also, display help center articles in the widget.

7) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

8) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. See counts against each tag to how many tickets are currently open in the helpdesk.

9) Mobile apps for on-the-go support

Reply to your customers at all times using our Android & iOS mobile apps.

Delight Chat is a powerful alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Gorgias, Tidio, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, UVDesk & eDesk.

Sign up today for free!

整合對象:

  • Facebook Messenger
  • Instagram
  • Email
  • WhatsApp
  • Live Chat
WhatsApp Chat Customer Service

WhatsApp Chat Customer Service

DelightChat is a powerful Omnichannel Customer Support Inbox for Shopify & Shopify Plus

Trusted by leading D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, GOI, Babe Cosmetics.

9 reasons that make DelightChat the top choice to manage your customer support:

1) Manage WhatsApp Chat, Live Chat, Instagram DMs, Facebook Messenger, FB/IG comments & Email from one dashboard

No more switching between tabs and getting lost & frustrated. Easily manage customers across all channels. Never miss replying to a query.

2) Official WhatsApp Business API

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support Inbox. Free green tick application to WhatsApp / Meta.

Coming in January 2022: WhatsApp marketing features such as Broadcast to customer list, automated abandoned cart recovery, Cash on Delivery Confirmation via WhatsApp and more.

3) View Shopify order data at a glance

View customer and order details such as order status, tracking link if fulfilled and more right beside the ticket.

4) Answer repetitive questions quickly

Reply to common queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

5) Automatically assign, tag & reply to tickets

Save a dozen hours per week through smart automation. Set up rules that auto-assign tickets to team members, automatically add tags, or even set auto-responders for new tickets and customer messages that come outside of business hours.

Automation rules can also read incoming messages, check for words like “where’s my order”, check if the customer’s order is fulfilled in Shopify and automatically reply with the tracking link.

6) Beautiful Self-Service Widget for your store

Reduce tickets with a smart widget that helps customers to “Track order” and get their order tracking link, without talking to an agent. Also, display help center articles in the widget.

7) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

8) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. See counts against each tag to how many tickets are currently open in the helpdesk.

9) Mobile apps for on-the-go support

Reply to your customers at all times using our Android & iOS mobile apps.

Delight Chat is a powerful alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Gorgias, Tidio, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, UVDesk & eDesk.

Sign up today for free!

整合對象:

  • Facebook Messenger
  • Instagram
  • Email
  • WhatsApp
  • Live Chat

定價 14 天免費試用

查看所有定價選項

Free

免費

  • 100 tickets/month
  • Live Chat
  • Instagram DMs
  • Facebook Messenger
  • Email Inbox
  • Self-Service Widget

Startup

每月 $29

$10 per extra 100 tickets

  • 500 tickets/month
  • Unlimited Agents
  • WhatsApp API
  • Live Chat
  • Instagram DMs
  • Facebook Messenger
  • Email Inbox
  • Self-Service Widget
  • Smart Automation

Scale

每月 $99

$8 per extra 100 tickets

  • 2000 tickets/month
  • Unlimited Agents
  • WhatsApp API
  • Live Chat
  • Instagram DMs
  • Facebook Messenger
  • Email Inbox
  • Self-Service Widget
  • Smart Automation

Growth

每月 $249

$5 per extra 100 tickets

  • 6000 tickets/month
  • Unlimited Agents
  • WhatsApp API
  • Live Chat
  • Instagram DMs
  • Facebook Messenger
  • Email Inbox
  • Self-Service Widget
  • Smart Automation

* 所有費用均以 USD 計價。
** 定期費用接按照 30 天為週期收費,包括每月收費或依據使用量收費。

評論

5.0 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。

  • 5 5 顆星
    97% 的評等為 5 顆星
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    0% 的評等為 2 顆星
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  • 1 5 顆星
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Delicut

Excellent platform if you are looking to have all your customer communications in one place - works great with whatsapp, FB, instagram DM, emails etc., Set up and integration is so simple and support team is very helpful.

開發人員回覆

2022年1月14日

Thank you Delicut team, it means a lot to us.
We look forward to serving you even better and watching you grow.

Cheers!
Devina (Product @DelightChat)

Skillmatics

Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.

開發人員回覆

2022年1月11日

Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :)
We will strive to continuously deliver delight to you and watch you grow.

Regards,
DelightChat team

DAANA

We decided to switch our Customer Service platform due to a complicated pricing system (which resulted expensively) and somewhat lack of integration possibilities between our Shopify store and Whatsapp Business. I came across the website of DelightChat and the creators sounded familiar to me. Turns out I'm already using a similar Whatsapp application of theirs in all my stores. As I'm writing this review, we finally finished integrating all support Channels (E-mail, FB/IG, Whatsapp, Shopify stores) which took us a couple of days to do carefully. A summary of what I like about DelightChat so far: - E-commerce orientated, it shows up customers/order details and can send templates using the dynamic variables of the Shopify Data (Name, OrderID, tracking URL, etc.)
- With the integration of our Support Emails, we finally have a one-stop Customer Support platform. For me as a store owner, this simplifies the overview of all tickets and enables us to better guide our support staff.
- Fair and foremost SIMPLE pricing, also really important from my perspective :) - After the initial onboarding call, we directly created a Whatsapp Group and since then I had 24/7 support with the DC Team for integrations and all other questions. - They are open to feedback and looking for active cooperation in the platform development. When I addressed some improvements on User Experience (from my perspective), we directly organized a call and I will receive an update on this matter after their next team meeting. This gives me confidence that if our company needs some additional features, DC is there to support and fulfill this need. All the best and success for the team DelightChat

開發人員回覆

2022年1月11日

Dear Daana team,

There is nothing more rewarding for a team than to deliver value to its users and get acknowledged for the same. Thank you for being such a crucial part of DelightChat and helping us improve along the way. We promise we will continue to do our best to delight you even in the future.

Cheers for more mutual growth!
DelightChat team

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