WhatsApp Chat Customer Service

DelightChat is a powerful Omnichannel Customer Support Inbox for Shopify & Shopify Plus

Trusted by leading D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, GOI, Babe Cosmetics.

9 reasons that make DelightChat the top choice to manage your customer support:

1) Manage WhatsApp Chat, Live Chat, Instagram DMs, Facebook Messenger, FB/IG comments & Email from one dashboard

No more switching between tabs and getting lost & frustrated. Easily manage customers across all channels. Never miss replying to a query.

2) Official WhatsApp Business API

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support Inbox. Free green tick application to WhatsApp / Meta.

Coming in January 2022: WhatsApp marketing features such as Broadcast to customer list, automated abandoned cart recovery, Cash on Delivery Confirmation via WhatsApp and more.

3) View Shopify order data at a glance

View customer and order details such as order status, tracking link if fulfilled and more right beside the ticket.

4) Answer repetitive questions quickly

Reply to common queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

5) Automatically assign, tag & reply to tickets

Save a dozen hours per week through smart automation. Set up rules that auto-assign tickets to team members, automatically add tags, or even set auto-responders for new tickets and customer messages that come outside of business hours.

Automation rules can also read incoming messages, check for words like “where’s my order”, check if the customer’s order is fulfilled in Shopify and automatically reply with the tracking link.

6) Beautiful Self-Service Widget for your store

Reduce tickets with a smart widget that helps customers to “Track order” and get their order tracking link, without talking to an agent. Also, display help center articles in the widget.

7) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

8) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. See counts against each tag to how many tickets are currently open in the helpdesk.

9) Mobile apps for on-the-go support

Reply to your customers at all times using our Android & iOS mobile apps.

Delight Chat is a powerful alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Gorgias, Tidio, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, UVDesk & eDesk.

Sign up today for free!