WhatsApp Marketing + Helpdesk

Customer Service CRM: WhatsApp API, IG, FB, Email, Live Chat

Free plan available. 14-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store

DelightChat omnichannel whatsapp customer service inbox

Key values section

Omnichannel Customer Support

Manage all your customer queries from one dashboard - WhatsApp, Instagram DMs, Facebook Messenger, Email & Live Chat - on DelightChat.

Official WhatsApp Business API

Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.

26x ROI - WhatsApp Marketing

Send WhatsApp Broadcasts to customers using Official API. Automated Abandoned Cart Recovery, Order Confirmation, Delivery notifications.

App details

WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software for Shopify and Shopify Plus brands

Trusted by 250+ D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, Urban Monkey.

10 reasons why DelightChat is the right choice for your brand:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) 26x ROI with WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save dozen hours per week through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Delight Chat is the perfect alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Logisy, Wigzo, Business on Bot, Shiprocket Engage, Gallabox, Limechat, Verloop, Gorgias, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, Tidio, UVDesk.

Sign up for free!

Launch date

Integrates with

  • Facebook Messenger
  • Instagram
  • Email
  • WhatsApp
  • Live Chat
WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software for Shopify and Shopify Plus brands

Trusted by 250+ D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, Urban Monkey.

10 reasons why DelightChat is the right choice for your brand:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost. Never miss replying to a customer query. Always know who is responsible for a support ticket.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) 26x ROI with WhatsApp Broadcasts & Remarketing Campaigns

Send WhatsApp Broadcasts using Official API and grow your sales. Setup abandoned cart recovery, order confirmation, delivery notifications via WhatsApp.

Create winback, re-order, upsell & cross-sell campaigns, collect product reviews, retargeting / remarketing campaigns, custom flows and customer journeys.

4) View Shopify Order Data beside tickets

View order details and tracking information beside each ticket.

5) Answer repetitive questions automatically

Setup powerful auto-replies. Reply to common queries using Fast Reply. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) WhatsApp Chatbot

Create powerful WhatsApp bot flows. Auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, etc..

7) Automatically assign, tag & reply to tickets

Save dozen hours per week through smart automation. Auto-assign tickets, auto-add tags, auto-respond outside business hours. Auto-reply to “where’s my order” queries with tracking link if the order is fulfilled.

8) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link, without talking to an agent. Share help articles & important links.

9) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Delight Chat is the perfect alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Logisy, Wigzo, Business on Bot, Shiprocket Engage, Gallabox, Limechat, Verloop, Gorgias, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, Tidio, UVDesk.

Sign up for free!

Launch date

Integrates with

  • Facebook Messenger
  • Instagram
  • Email
  • WhatsApp
  • Live Chat

Pricing 14-day free trial

See all pricing options

Free

Free to install

Upto 100 support tickets

  • Support Inbox: Instagram, FB, Email, Live Chat
  • Self-Service Widget
  • Help Center Articles
  • Order Tracking Widget

Startup

$29/month

Upto 500 support tickets, 2500 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Confirmation, Fulfilment
  • COD Order Verifcation

Scale

$99/month

Upto 2000 support tickets, 10000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Confirmation, Fulfilment
  • COD Order Verifcation

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Hamvay-Láng

    Location Hungary
    Time spent using app 13 days

    This is a pretty decent and useful product.
    Unfortunately, customer service is very poor, which is disappointing, especially coming from a company that develops a customer service app.
    Contacted them several times, and their follow-up is late if any. We have an annoying problem to be solved, hope they would manage it eventually.

    Developer reply
    August 2, 2022

    Hi Team Hamvay-Lang,

    I am Thejus heading Customer Success at DelightChat, firstly let me offer my sincere apologises for all the inconvenience you had to go through on account of us.

    We at DelightChat strive resolutely to provide the highest level of Customer Service to all our Brands and we are extremely sorry to have let you down.

    We have taken all the necessary corrective actions to ensure such misses do not occur again and we thank you for taking the time out to speak with us.

    Regards,
    Thejus Sreenivasa

  • Ritualistic

    Location India
    Time spent using app 4 months

    Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.

    Developer reply
    June 9, 2022

    Hey Shashank, it is an amazing feeling to read your review for the whole DelightChat Team! Thank you so much for acknowledging our efforts and putting them into words such meticulously. The goal has always been to delight our customers and make it a 'ritual' thereafter! ;)

    Wishing the best for Ritualistic Team. Hurray! :)

  • fuelofr

    Location United States
    Time spent using app 8 days

    We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

    Developer reply
    June 7, 2022

    We here at DelightChat continuously strive towards our goals, and beautiful brands like yours, Michael, help us do that with greater zest. It was a pleasure to read your review. Thank you so much!

    Wishing the best,
    DelightChat

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