Helpdesk + Live Chat

Helpdesk + Live Chat

by Saasberry Apps, Inc

DelightChat: Emails, Live Chat, Instagram DMs, & FB Messenger

4.8 of 5 stars(17 reviews)

Omnichannel Support Inbox

Easily manage Live Chat, Messenger, Instagram DM, FB & IG comments and Emails from one screen.

Automate 30% support tickets

Automate every “where’s my order” ticket for your store and focus on answering more critical customer issues.

Fast Reply in two clicks

Reply in 2-clicks using Fast Reply templates. Personalize templates using customer & order data from Shopify.


About Helpdesk + Live Chat

The feature-rich & affordable customer service helpdesk for Shopify & Shopify Plus stores. Start today for free!

DelightChat is a Shopify helpdesk to manage customer support across channels from a single screen. Fast-growing Shopify stores use us to streamline customer service requests, reduce response time, and stay on top of all customer queries.

Here are 8 ways DelightChat can help you streamline your support ops:

1) Manage Live Chat Instagram DMs, Facebook Messenger, FB/IG comments, WhatsApp & Email from one screen

No more switching between tabs. Easily reply to your customers across channels from one place, never miss replying to a query, and save your team dozens of hours every week.

(WhatsApp Support Inbox requires API access via SuperLemon app on Shopify)

2) Automate “where’s my order” queries

DelightChat’s self service helpdesk can automate 30% of tickets, such as order status queries. Customers can “Track order", ask for a refund or exchange, all from one convenient widget on your store.

Automation rules can read incoming messages, check for words like “where’s my order”, check if the customer’s order is fulfilled in Shopify and automatically reply with the tracking link. It’s magic!

3) Answer common questions in a matter of seconds

Reply to repetitive queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

4) View Shopify order data next to tickets

Quickly see customer & order details such as order ID, products ordered, and more.

Coming soon: Directly edit, refund, duplicate or cancel a Shopify order within the app.

5) Automatically assign, reply & resolve tickets

Save a dozen hours per week using automation. Set up rules that auto-assign tickets to team members, automatically add tags, or even set up auto-responders.

6) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

7) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. See counts against each tag to how many tickets are currently open in the helpdesk..

8) Support on-the-go with mobile apps

Reach your customers from anywhere with our Android & iOS mobile apps.

Delight Chat is a feature-rich alternative to Gorgias, Tidio, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, UVDesk & eDesk. We have everything you need to power your ecommerce brand.

We also integrate with SuperLemon app for WhatsApp Support Inbox (requires WhatsApp API).

Start today for free!

Integrates with

  • Facebook Messenger,
  • Instagram,
  • Email,
  • SuperLemon,
  • WhatsApp,
  • Live Chat

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Free

Free

  • 100 tickets/month
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • Contact Us Widget
  • Help Center

Startup

$29/month

$10 per extra 100 tickets

  • 500 tickets/month
  • Unlimited Agents
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • WhatsApp
  • Contact Us Widget
  • Help Center
  • Automations

Scale

$99/month

$8 per extra 100 tickets

  • 2000 tickets/month
  • Unlimited Agents
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • WhatsApp
  • Contact Us Widget
  • Help Center
  • Automation

Growth

$249/month

$5 per extra 100 tickets

  • 6000 tickets/month
  • Unlimited Agents
  • Live Chat
  • Email Inbox
  • Instagram DMs
  • Facebook Messenger
  • WhatsApp
  • Contact Us Widget
  • Help Center
  • Automation

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    88% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Unimakers

NOT RECOMMENDED to use this app for a couple of reasons: I am posting the review completely based on my testing before going live. Issue 1> I have tried chat via mobile, web version. I see sometimes chats are not syncing with the Admin panel. Like If I sent any message from mobile or web and checking in the admin panel then I am unable to see that message. I have to refresh the page to see the latest chat.
Issue 2> When I navigated to check order status and looked at the order details once. After that, there is no way to come back to look for another order detail.
Issue 3> It's fantastic that this app has mobile apps but there are sometimes messing with my chats. Like I see when I sent any message from the web then 4/10 times I didn't get a notification on my phone.
Issue 4> Support is very slow, I have sent a message to the support team they have stated that they will get back to me in the next 8 hours and it has been more than 12 hours since no one from the support team reached out to me. They have also mentioned booking the time in calendly for issues or walkthrough but I am not feeling comfortable through calendly option. I think the app has the potential to grow but according to me, the app isn't stable yet. If you are serious about your business and customer support at this moment I would not recommend this app but when these issues get resolved I will definitely give one more shot to try.

Untung

Needed an app to see all my user queries from social media and emails at one place. Delight chat does exactly that and also has a seamless integration with shopify. Thanks to Baz for helping me set it up with ease.

Boost™

Better than Zendesk and Freshdesk. I've used all those and Delight is more intuitive and simple to use.
Recommended!