The Shopify App Store will have limited functionality due to scheduled maintenance on December 11 at 3:00pm UTC.
DelightChat WhatsApp Marketing

DelightChat WhatsApp Marketing

From $49/month. 14-day free trial. Additional charges may apply.
Rating (4.7)
Reviews
Developer

About this app

Launched

January 25, 2021

Languages

English

Works with

Facebook Messenger, Instagram, Email, Live Chat, WhatsApp API

Manage Customer Service on WhatsApp, Instagram, FB, Email, Chat. Send WhatsApp Marketing Broadcasts.

DelightChat's omnichannel customer support inbox helps your team streamline customer service, improve team productivity, and become loved by your customers for your amazing service. Grow your sales by leveraging the power of WhatsApp. Run powerful WhatsApp Broadcasts, marketing automations, retention marketing campaigns using customer segments. We help you get official WhatsApp Business API access for your brand.

DelightChat's omnichannel customer support inbox helps your team streamline customer service, improve team productivity, and become loved by your customers for your amazing service. Grow your sales by leveraging the power of WhatsApp. Run powerful WhatsApp Broadcasts, marketing automations, retention marketing campaigns using customer segments. We help you get official WhatsApp Business API access for your brand. more
  • Manage customer chats from WhatsApp, Instagram, Facebook, Email & Live Chat.
  • Assign chats to team members, reply faster with templates and automations.
  • Send WhatsApp Broadcast campaigns to your customer lists and increase sales.
  • Recover Abandoned Carts, send Order Tracking link, increase Retention Marketing.
  • Get Official WhatsApp Business API access and Green Tick.

Pricing

14-day free trial

Startup

$49/month

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/month

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/month

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

Startup

$49/month

1000 support tickets, 5000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Notifications
  • COD Order Verifcation

Scale

$99/month

2000 support tickets, 10000 marketing contacts

  • Everything in Startup +
  • Free Green Tick Application
  • Unlimited Team Members, Support Channels
  • 3 Shopify Stores
  • 1:1 Personalised Onboarding

Growth

$299/month

6000 support tickets, 30000 marketing contacts

  • Everything in Scale +
  • Unlimited Shopify Stores
  • Dedicated Account Manager
  • WhatsApp Group & Phone Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

78 reviews

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
October 6, 2023

WOW - Delight chat has changed our lives! Better sales person management, been able to make better decisions based on performance metrics, a one-stop solution to all our merchant communication needs - we've replaced Slack with DC entirely! My entire team doesn't need to play chinese whispers anymore and everyone has visibility from the time of query to post-sales to subsequent orders - MUST HAVE APP for all Shopify merchants! GREAT SERVICE TOO - they helped me sort out some backend issues with Meta that we couldn't fix for a year. I CANNOT IT RECOMMEND ENOUGH. Worth every penny with broadcasts, tagging, etc - super app and super team. Special mention to Thejus who is a calm, patient solutions EXPERT. Also to Vasudev for great post-onboarding service.

Eina Ahluwalia
India
4 months using the app
DelightChat replied October 10, 2023

Dear Atikaa,

Wow! We are absolutely thrilled to read your glowing review of DelightChat. Your words have truly made our day, and we couldn't be happier to hear about the positive impact DelightChat has had on your business.

It's fantastic to know that DelightChat has become an indispensable tool for your Shopify store. From improved salesperson management to data-driven decision-making and streamlined communication, it's clear that DelightChat has revolutionized the way you do business. We're especially thrilled to hear that you've replaced Slack with DelightChat entirely - that's quite an endorsement!

We're also delighted to hear that our team was able to assist you in resolving those long-standing backend issues with Meta. Providing top-notch service and support is a top priority for us, and it's wonderful to see our team members, like Thejus and Vasudev, receiving special mentions for their expertise and dedication.

Your recommendation means the world to us, and we truly appreciate your trust in DelightChat. We will continue to work hard to ensure that our app meets and exceeds your expectations, and we're excited to be a part of your journey as a Shopify merchant.

Thank you once again for your kind words and for choosing DelightChat. If you ever have any questions, suggestions, or need further assistance, please don't hesitate to reach out. We're here to help!

Warm regards,
Baz

November 28, 2023

This is a great app and it has tied everything together very nicely for us.

There is just one major issue for us, which according the to team is only happening to us, and that is that the notifications do not always work as intended.

Most of the time they work and new notifications are highlighted. Yet sometimes they aren't highlighted, and we miss them, which often lands us in a lot of trouble, as we miss team members or client notifications.

If this would be resolved, it would definitely be a 5-star app for us.

Pawphoria
South Africa
9 months using the app
DelightChat replied December 6, 2023

Hello Pawphoria Team,

Thank you for your review and for highlighting our app's positive impact on your business in South Africa. We sincerely apologize for the issues with the notification system and understand the inconvenience it has caused.

Please be assured, our team is prioritizing this matter and working diligently to resolve it. We are committed to ensuring that our app fully meets your needs and helps you avoid missing any critical team or client notifications.

We appreciate your patience and are here to assist with any further concerns or feedback. Your satisfaction is our goal, and we hope to upgrade your experience to a 5-star rating soon.

Thank you for choosing DelightChat!

November 27, 2023

I've been using DelightChat for over a year now totally a game changer. It's easy to use and customer support team is always ready to help. Totally worth it and if your market uses WhatsApp this is definitely game changer!

Grape Beauty
United States
17 days using the app
DelightChat replied December 6, 2023

We're thrilled to receive your 5-star review! It's fantastic to hear that DelightChat has been a game changer for your business, especially in utilizing WhatsApp as a marketing tool.

Your positive feedback about the ease of use and our customer support team is greatly appreciated. We strive to deliver the best possible service and support to our users, and it's rewarding to know we're achieving this with your experience.

Thank you for your continued support and for sharing how DelightChat has made a significant impact. We look forward to continuing to serve and support your business.

September 14, 2023

Tried and tested 10+ Omni channel marketing apps. Delight Chat is the Final Stop. Truly well thought out and well built app for brands to grow.
Highly Recommended.

Fab Couture
India
26 days using the app
DelightChat replied October 2, 2023

Thank you immensely for your glowing review and recommendation! We are overjoyed to hear that DelightChat is your final stop, and it’s heartwarming to know you find our app to be well-constructed and considerate for brands aiming to grow.

Your positive feedback fuels our commitment to continuous improvement and excellence. If there’s ever anything more we can assist you with or any enhancements you’d like to see, please feel free to drop us a line. We're here to ensure your experience remains delightful!

October 5, 2023

DelightChat is incredibly valuable, user-friendly, and backed by an exceptionally proficient support team.

METRO BRAZIL
United Arab Emirates
5 months using the app
DelightChat replied October 10, 2023

Dear Alaa,

I wanted to express my heartfelt gratitude for your recent review of DelightChat. Your kind words mean the world to us, and we're thrilled to hear that you find our platform valuable, user-friendly, and appreciate our proficient support team.

At DelightChat, we are committed to providing our users with the best possible experience, and your feedback reinforces that we're moving in the right direction. Knowing that our efforts have made a positive impact on your experience is incredibly motivating for our entire team.

We will continue to work tirelessly to maintain the high standards that you've come to expect from us and to further improve our platform to meet your needs even better.

Once again, thank you for taking the time to share your thoughts and for being a part of the DelightChat community. If you ever have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help.

Warm regards,
Baz

About this app

Launched

January 25, 2021

Languages

English

Works with

Facebook Messenger, Instagram, Email, Live Chat, WhatsApp API

Built by DelightChat

About DelightChat

4.7 average rating

3 years building apps for the Shopify App Store

4th Floor, No. 22 (#351), Salarpuria Towers - I, Hosur Road, Koramangala, BENGALURU, KA, 560095, IN

Support

Send a message

support@delight.chat

More apps like this

4.7 out of 5 stars 1751 total reviews Free plan available
Live Chat boosted with Chatbots for the best customer support
4.9 out of 5 stars 613 total reviews Free plan available
WhatsApp Platform Including Automation, Abandoned Carts & Chat
4.4 out of 5 stars 4100 total reviews Free to install
Switch between WhatsApp Chat, Live Chat or Facebook messenger