Delighted Post‑Delivery Survey

Delighted Post‑Delivery Survey

Hinnoittelu
Ilmainen sopimus saatavilla. Ilmainen kokeilu saatavilla.
Tähtiarvio
4,5 (7)
Kehittäjä
Delighted, LLC

Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack.

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack. enemmän
  • Simply connect Delighted to your Shopify store and select the survey delay
  • Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
  • Customize your logo and brand for a beautifully branded survey design
  • Real-time responses will appear in the dashboard to track trends overtime
  • Works with Shopify POS to capture feedback for customers buying in stores!

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

Slack, Klaviyo, Zendesk, Zapier, Mailchimp, Hubspot

Luokat

Hinnoittelu

Delighted, LLC saattaa laskuttaa ulkoiset maksut erikseen. Lue lisää

Free Starter

Ilmainen

  • 50 responses/ month
  • 1 user
  • 1 Templates Project
  • Unlimited Surveys
  • 35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)

Premium

$249 /kuukausi

tai $2,688/vuosi ja säästä 10 %

  • 500 responses/ month
  • 10 users
  • Unlimited Templates
  • Unlimited Surveys
  • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)

7 päivän maksuton kokeilu

Premium Plus

$499 /kuukausi

tai $5,388/vuosi ja säästä 10 %

  • 1,000 responses/ month
  • 20 users
  • Unlimited Templates
  • Unlimited Surveys
  • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)

7 päivän maksuton kokeilu

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

Arvostelut (7)

Kokonaisarvio
4,5
Lukumäärä luokitustasoa kohden
  • 86 % arvioista on 5 tähteä
  • 14 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 0 % arvioista on 1 tähteä
3. heinäkuu 2024

Delighted works great, but I want to be able to share the feedback from the surveys live on the site.

Skeletunes Records
Yhdysvallat
9 kuukautta sovelluksen käyttöä
Delighted, LLC vastasi 5. heinäkuu 2024

Thank you for reviewing our app! Delighted has options to share feedback live on your site, including our Testimonials feature. Send us a note at hello@delighted.com and we'll get you set up!

9. helmikuu 2015

Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable.

If you didn't already I'd recommend installing it now - you won't look back :)

symbolika
Espanja
Noin 7 vuotta sovelluksen käyttöä
Delighted, LLC vastasi 1. heinäkuu 2024

So good to hear you've found both our product and support to be helpful!

27. lokakuu 2014

This is Ray here, CEO of Suitable. Delighted may be the single most helpful app we're using for Suitable. It allows us to have an incredibly simple, user-friendly and customer-friendly tool, to give us deep insight to how our customers feel about their experience. Net Promoter Score is perhaps the most important customer measure out there, and Delighted helps us keep the pulse on our customers and gives us actionable steps for growing our business.

For any business that wants to be customer-centric, Delighted is a must-have. Get advanced customer insights finally in an accessible way.

Suitable
Yhdysvallat
Yli 4 vuotta sovelluksen käyttöä
Delighted, LLC vastasi 1. heinäkuu 2024

Thank you Ray!

28. lokakuu 2014

Do yourself a favor and get Delighted.

Delighted is fantastic for three reasons:

1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest.

2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great.

3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted.

If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that.

Luke
http://www.proofreadingservices.com/

ProofreadingServices.com
Yhdysvallat
12 kuukautta sovelluksen käyttöä
27. lokakuu 2014

This is my favorite app. The lean/clean format is unobtrusive to my valued customers and lets them know I'm listening and that I care. Because Delighted reaches out to my customers, it's easy for them to report a problem or give praise. Because my customer response comes to me immediately (via email), I can say thanks or fix things on the spot. A real win-win app.

Proper
Yhdysvallat
9 kuukautta sovelluksen käyttöä
Delighted, LLC vastasi 1. heinäkuu 2024

Always great to hear about organizations, like yours, that quickly act on customer feedback. Excellent work!

Tuki

Sovelluksen tuen tarjoaa Delighted Post‑Delivery Survey.

Resurssit

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

Kehittäjä

Delighted, LLC

2443 Ash Street. Suite J, Palo Alto, CA, 94306, US

Lanseerattu

31. lokakuu 2014

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