Delighted Post‑Delivery Survey
- Tarification
-
Forfait gratuit disponible. Essai gratuit disponible.
- Note
- 4,5 (7)
- Développeur
- Delighted, LLC
Galerie d’images vedette
Envoyez automatiquement des enquêtes après livraison mesurant l'expérience client, incluant NPS, CSAT et plus
Delighted rend simple l'envoi automatique d'enquêtes aux clients après la réalisation d'une commande. Fidélisez vos clients : Mesurez et agissez sur les signaux de fidélité client grâce à la gamme d'options d'enquêtes de Delighted. Résolvez les points de douleur : Les rapports de Delighted facilitent la compréhension des principaux points de douleur des clients et des retours sur les produits, vous permettant d'agir rapidement ! Delighted offre plus de 50 intégrations, simplifiant l'intégration des retours clients dans des outils eCommerce comme Klaviyo, Gorgias, Zapier et Slack.
- Connectez simplement Delighted à votre boutique Shopify et sélectionnez le délai de l'enquête
- Utilisez des modèles d'enquête pour les enquêtes post-livraison NPS, CSAT, 5 étoiles, et plus
- Personnalisez votre logo et marque pour un design d'enquête magnifiquement marqué
- Les réponses en temps réel apparaîtront dans le tableau de bord pour suivre les tendances dans le temps
- Fonctionne avec Shopify POS pour capturer les retours des clients achetant en magasin !
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Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
Slack, Klaviyo, Zendesk, Zapier, Mailchimp, HubspotCatégories
Personnalisation du formulaire
Types de sondages
Gestion des soumissions
Tarification
Les frais externes peuvent être facturés par Delighted, LLC séparément de votre facture Shopify. En savoir plus
Free Starter
Gratuite
- 50 réponses/ mois
- 1 utilisateur
- 1 projet de modèles
- Enquêtes illimitées
- 35 intégrations gratuites (Shopify, Klaviyo, Slack, Zendesk, Gorgias)
Premium
$249 / mois
ou $2,688/an et économisez 10 %
- 500 réponses/ mois
- 10 utilisateurs
- Modèles illimités
- Enquêtes illimitées
- Intégrations Premium (Salesforce, Segment, Hubspot, Gladly)
Essai gratuit de 7 jours
Premium Plus
$499 / mois
ou $5,388/an et économisez 10 %
- 1 000 réponses/ mois
- 20 utilisateurs
- Modèles illimités
- Enquêtes illimitées
- Intégrations Premium (Salesforce, Segment, Hubspot, Gladly)
Essai gratuit de 7 jours
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (7)
Delighted works great, but I want to be able to share the feedback from the surveys live on the site.
Thank you for reviewing our app! Delighted has options to share feedback live on your site, including our Testimonials feature. Send us a note at hello@delighted.com and we'll get you set up!
Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable.
If you didn't already I'd recommend installing it now - you won't look back :)
So good to hear you've found both our product and support to be helpful!
This is Ray here, CEO of Suitable. Delighted may be the single most helpful app we're using for Suitable. It allows us to have an incredibly simple, user-friendly and customer-friendly tool, to give us deep insight to how our customers feel about their experience. Net Promoter Score is perhaps the most important customer measure out there, and Delighted helps us keep the pulse on our customers and gives us actionable steps for growing our business.
For any business that wants to be customer-centric, Delighted is a must-have. Get advanced customer insights finally in an accessible way.
Thank you Ray!
Do yourself a favor and get Delighted.
Delighted is fantastic for three reasons:
1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest.
2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great.
3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted.
If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that.
Luke
http://www.proofreadingservices.com/
This is my favorite app. The lean/clean format is unobtrusive to my valued customers and lets them know I'm listening and that I care. Because Delighted reaches out to my customers, it's easy for them to report a problem or give praise. Because my customer response comes to me immediately (via email), I can say thanks or fix things on the spot. A real win-win app.
Always great to hear about organizations, like yours, that quickly act on customer feedback. Excellent work!
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Assistance relative à l’application fournie par Delighted Post‑Delivery Survey.
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Développeur
Lancement
31 octobre 2014