Deliverr Fulfillment

Deliverr Fulfillment

Free to install. Additional charges may apply.
Rating (2.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Speed tested
  • No impact to your online store

About this app

Launched

May 6, 2022

#Logistics Superpowers for All Deliverr helps eCommerce merchants overcome the broken fulfillment and logistics ecosystem by providing connected logistics superpowers for all. We believe that every merchant should have access to the absolute best infrastructure, data, and technology to build thriving, competitive businesses. With Deliverr, you get industry-leading fulfillment and logistics solutions trusted by thousands of merchants. You don’t have to be one of the ‘big guys’ to offer a...

#Logistics Superpowers for All Deliverr helps eCommerce merchants overcome the broken fulfillment and logistics ecosystem by providing connected logistics superpowers for all. We believe that every merchant should have access to the absolute best infrastructure, data, and technology to build thriving, competitive businesses. With Deliverr, you get industry-leading fulfillment and logistics solutions trusted by thousands of merchants. You don’t have to be one of the ‘big guys’ to offer a... more

Pricing

Free to install

Per order fulfillment and monthly storage fees. Other services charged separately. See deliverr.com/pricing for details.

Free to install

Per order fulfillment and monthly storage fees. Other services charged separately. See deliverr.com/pricing for details.

All charges are billed in USD. See all pricing options

7 reviews
Overall rating
2.9
Counts per rating level
  • 43% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 43% of ratings are 1 stars
January 25, 2023

We've been a Deliverr customer for over a year now.

We moved to them for 3PL services for our website fulfilment. All went well to begin with, they had nice systems and integrations. They weren't the cheapest, but the overall systems and service were good.

Then things started to go wrong. They stared charging long term storage fees at a truly eye watering rate. I understand they’re not a long term storage facility but these charges were truly gouging. Several months later they sent us an email telling us they were going to credit these charges back to us and that their LTSF price had been changed from a per unit minimum of 0.15c to 0.005c (bit of a difference!).

Then in November they billed us $9,334.74 for services that they should have billed at $2,250 for and we are still trying to get credit notes correctly applied to this invoice 2 months later. Let’s just say their credit note system does not meet good accounting practice. That long term storage fee credit I mentioned above, they decided to apply it to this incorrect invoice and then took the balance out of our bank account automatically – all while we were in active discussions with them about this overcharge.

In the last two weeks all the inventory we have in their Reserve Storage warehouses has disappeared from the system. We can't restock our other channels; we can't raise any outbound shipments. We have 32,000 units of inventory that has just GONE. Our logistics manager has spent hours chatting, raising tickets, calling and we still have no resolution and no pathway to resolution. I stepped in today to try and escalate it and I got told that "the inventory team is finalizing the next steps". Not really comforting after two weeks. We think it is to do with automating their Reserve Storage inventory management, but no one can tell us if this is correct. We’re just scrambling around in the dark.

The thing with Deliverr is you get a very siloed and structured support system where they raise a ticket, and they think the job is done. It will often get “handed off” to the team specialising in this area but moving the problem is not solving the problem and you the customer have no escalation pathway.

The only way you can track your tickets is through your email - you can't log in anywhere to see the history and status of your tickets. The tickets also have auto responders so every time you update them, they send you another email confirming that they have received your request and that someone will get back to you shortly. Your email inbox quickly becomes a self-replicating army of Mr Smith Deliverr email tickets that are impossible to navigate and track.

Accountability is lacking in this business. Finding a human who will take ownership is like finding a unicorn. I’ve literally been on a chat with a first line “merchant enablement” person for the last hour or so trying to request a meeting with someone to tell me where our 32,000 units of inventory has gone. They told me they actually cannot call phone numbers directly and have promised me a google meet with a supervisor when they can find one.

This is the experience we’ve had in recent months across three issues, long term storage fees, over billing and inventory mismanagement. We work with five other 3PL companies around the world. We know that issues happen. How they are resolved is a measure of the quality of the company you’re dealing with.

All of these issues could have been resolved smoothly if their support teams were more empowered to resolve issues, if they have escalation paths that work, and their support systems were more customer friendly.

I shouldn’t have to sit on a chat and refuse to go away to get these issues resolved.

Country Trading Co
United States
Time spent using app: Over 2 years
Edited January 23, 2023

Fast Shipping. Customer Service can be slightly unorganized and not have clear vision on your inventory at all times. Not a perfect 3PL solution by any means, but allows smaller merchants to compete with fast shipping.

Hystar
United States
Time spent using app: 9 months
September 20, 2022

I use the app for about 6 months now 2 of wich it worked perfectly. then it says my shopify isn't connected and produce error when updating credentials. I tried contacting support for over a month and no solution. the customer service sucks

Mandujour
United States
Time spent using app: 5 months

About this app

Launched

May 6, 2022

Built by Deliverr

About Deliverr

2.9 average rating

1 year building apps for the Shopify App Store

Support

Send a message

support@deliverr.com

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