D: Local Delivery Date, Pickup
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I uninstalled the app after a bug caused all checkouts to be blocked, making my store loose out on hundreds of transactions. Shopify support was able to narrow down the issue pinpointing the app as responsible. Ding Doong support was not able to figure out why this was happening even after more than half a day of looking into it. I deleted the app and my checkout page worked fine again. Only install if you want to miss out on sales.
Hi,
We’re truly sorry for the experience you had, and we deeply regret the negative impact this issue had on your store. We understand how critical a smooth checkout process is, and we can only imagine how upsetting it must have been to lose potential revenue due to a bug — especially when trust is placed in our app to support your business, not disrupt it.
We take full responsibility for the inconvenience and frustration caused. Our team did investigate the issue with urgency, but it’s clear from your experience that we didn’t identify or resolve the root cause quickly enough. That’s not acceptable, and we completely understand your decision to uninstall the app.
We also appreciate you taking the time to share your experience in such detail. Feedback like this — even when difficult to hear — is incredibly important to us. It allows us to improve our systems, strengthen our testing processes, and ensure better safeguards are in place moving forward.
The situation has been escalated to our senior engineering team for a full technical review. We are committed to getting to the bottom of what happened and using this as a learning moment to better serve our users.
If you're ever willing to give us another chance in the future, we would be more than grateful for the opportunity to support you again — and to earn back your trust. Until then, we truly wish you continued success with your business. Thank you again for your honesty.
Have had the app for months with no issues now it suddenly refuses to work - right at a time when I need to block off dates on the online store!! Really unhappy that the app is clearly glitching and is now causing me problems right at a time when I really do not need any problems.
Hello Aimee,
We tried to contact you multi times from 19th June 2021 but haven't heard back from you yet. We are sorry for making you angry and we totally understand your frustration because of the app issue.
There was a hardware issue in the infrastructure from our server service provider so it affected our apps.
We have worked to ensure that the same issue will not happen again.
Thanks for staying with us and please contact us if you need any further assistance.
Best regards,
Omega Team
We used this app for the year and have consistently experienced issues with it. Their customer service is responsive with communication, but their tech team has been delayed with fixing our issues. One grave issue came up in that the app was allowing customers to choose dates in the past. It took the team 2 weeks to fix that, while in the meantime we continued to receive orders with date errors. I will be deleting this app.
Hi,
We appreciate your feedback and are sorry to hear that you have given our app a low rating. We value the opinions of our users, and we would like to understand more about your experience to address any issues you may have encountered. However, your review does not provide specific details about what went wrong or the reasons behind your dissatisfaction.
To improve our app and provide a better experience for all users, we would be grateful if you could provide more information about the challenges you faced. Our team is committed to addressing any concerns and continuously enhancing the app.
We also are having an agent contact you via email for further support. If you have any specific feedback or encounter difficulties, please feel free to reach out to our support team directly at support@omegatheme.com. We are here to assist you and appreciate the opportunity to make things right.
Thank you for your time, and we look forward to hearing from you.