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UPDATE:
Though I appreciated the help I received from the DingDoong team, I ended up uninstalling the app 3 days after my initial review, from frustration. The app is unfortunately VERY limited in features, in the simplicity of setting up the pre-order schedule I needed.
I am currently using the Bird Pickup and Delivery app and their features are far better; even with the FREE plan! VERY happy now!
**Initial Review**
Honestly, the app was initially a bit overwhelming for me, considering I am a one-woman-show, who wears many hats in her business, FT job and personal life, however, there was one particular individual who went OVER AND BEYOND, in patiently assisting me after a loooong day, Joy. :)
Joy was an absolute pleasure to chat with, and incredibly efficient and knowledgeable! Perfect name for someone who can just so easily give you a warm glimmer of Joy and pleasantness to your day! GOOD customer service is practically non-existent these days, however, I genuinely appreciate this Team and hope they stay consistent in their customer service to us business-owners, etc!
Thank you kindly!
Hi,
Thank you for updating your review and for your kind words about Joy and our customer service. We're sorry to hear that the app didn’t meet your needs and that you found it limiting for your pre-order schedule.
We’re continuously working to improve our app, and your feedback is crucial to this process. We’d love the opportunity to address your concerns and make enhancements based on your input. If you’re open to it, we’d be grateful for another chance to support you and demonstrate how we’re evolving to better meet your needs.
Please feel free to reach out directly with any specific features or improvements you’d like to see to our email at Support@omegatheme.com. Your satisfaction is important to us, and we’re committed to providing a better experience.
Thank you again for your feedback and for considering giving us another chance.
We deliver frozen food and so we use this app to make sure that customers can specify a delivery date on which their freezer will be ready to receive their order. It would be great however, if it could block the checkout button until a delivery date is chosen to prevent orders coming through without a delivery date. An additional pop-up feature to say something like 'A delivery date must be chosen in order to checkout' would be a brilliant.
i'm using the pickup function for my products, its working well but I had some troubles repeatedly. The help center is kind and solved it every time but it's exhausting.
Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
The app is well designed, easily customisable etc. However we find customers cannot see the app 20% of the time as their cache or history is not cleared. Sadly have to go with a different provider as it hasn't been able to be sorted.