DD: Pickup Delivery Date Time , 181 則評價

整體評分
4.8
各級評分數量
  • 91% 的評分為 5 顆星
    164
  • 6% 的評分為 4 顆星
    10
  • 2% 的評分為 3 顆星
    3
  • 1% 的評分為 2 顆星
    1
  • 2% 的評分為 1 顆星
    3
2021年6月18日

Have had the app for months with no issues now it suddenly refuses to work - right at a time when I need to block off dates on the online store!! Really unhappy that the app is clearly glitching and is now causing me problems right at a time when I really do not need any problems.

Aimee Ford
曼島
使用應用程式 12個月
DingDoong 已回覆 2021年6月28日

Hello Aimee,

We tried to contact you multi times from 19th June 2021 but haven't heard back from you yet. We are sorry for making you angry and we totally understand your frustration because of the app issue.
There was a hardware issue in the infrastructure from our server service provider so it affected our apps.
We have worked to ensure that the same issue will not happen again.
Thanks for staying with us and please contact us if you need any further assistance.

Best regards,
Omega Team

編輯時間：2021年9月1日

We used this app for the year and have consistently experienced issues with it. Their customer service is responsive with communication, but their tech team has been delayed with fixing our issues. One grave issue came up in that the app was allowing customers to choose dates in the past. It took the team 2 weeks to fix that, while in the meantime we continued to receive orders with date errors. I will be deleting this app.

Alaska Beauty Peony Coop
美國
使用應用程式 8個月
2023年12月25日

ambarflowers
阿根廷
使用應用程式 大約5年
DingDoong 已回覆 2023年12月26日

Hi,
We appreciate your feedback and are sorry to hear that you have given our app a low rating. We value the opinions of our users, and we would like to understand more about your experience to address any issues you may have encountered. However, your review does not provide specific details about what went wrong or the reasons behind your dissatisfaction.

To improve our app and provide a better experience for all users, we would be grateful if you could provide more information about the challenges you faced. Our team is committed to addressing any concerns and continuously enhancing the app.

We also are having an agent contact you via email for further support. If you have any specific feedback or encounter difficulties, please feel free to reach out to our support team directly at support@omegatheme.com. We are here to assist you and appreciate the opportunity to make things right.

Thank you for your time, and we look forward to hearing from you.

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