Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its delivery and pickup scheduling features, praising its user-friendly interface and customization options. It's particularly useful for businesses like florists and restaurants, streamlining operations and enhancing customer experience. The support team is noted for their quick responses and willingness to implement suggested improvements.

March 30, 2023

I recently had the pleasure of experiencing excellent customer. From the moment I reached out to them with my concerns, their team was attentive, professional, and went above and beyond to help me solve all of my problems.

Officeflower
Australia
9 months using the app
DingDoong replied March 31, 2023

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for the 5 stars! 🌟

August 28, 2022

The support team Anna and Mike were unbelievably helpful in catering to the requirements of our business. They went above and beyond to help get the app exactly how we wanted. Couldn't be happier, thank you!

Australian Meats
Australia
9 months using the app
DingDoong replied August 29, 2022

Yeahhhh You’re awesome 💙💚💛🧡 We will share this with our team to let them know to keep up the amazing work
Thank You so much for your words! 🙏🏻😊🙏🏻😊🙏🏻😊

October 27, 2022

The app is amazing, and the team behind is even better. The customer support is on point. They go above and beyond. This is a key differentiator.

Bayside Foods
Canada
9 months using the app
DingDoong replied October 27, 2022

Thanks a million for your 5-star review 🤗🥰! We will share this with our team to let them know to keep up the amazing work 🌻 🌞

November 7, 2022

Very helpful customer support which is super nice to have when you have specific delivery/pickup needs.

Earth Kandee
United States
8 months using the app
DingDoong replied November 8, 2022

Thanks! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team received your feedback – they'll be thrilled to hear your kind words.

October 15, 2020

Fantastic customer service. Look forward to using it! The team was very helpful and we believe the option will be great for our customers.

Oppo Brothers
United Kingdom
8 months using the app
August 18, 2022

Was quick to reply with any problems I had with the app. Very helpful instructions and easy to understand!

PastryPantry
Malaysia
7 months using the app
DingDoong replied August 19, 2022

Hi, it’s great to hear that you had a positive experience with the Omega DingDoong: Delivery + Pickup app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. 💗💗💗

April 26, 2020

great support from developer, had a few issues with getting it to work with another app, is all being sorted now thanks.

Tumekebbq
New Zealand
6 months using the app
DingDoong replied September 14, 2020

Hello there!

Thank you for your insightful comments. We will continue our efforts to meet your requirements and expectations in the future as well. Please contact us if you need any further assistance.

Edited May 2, 2020

*Updated review*
After a few rounds of updates, support chats, and new core functions, the app is working amazingly. The Support team listened to my needs and suggestions and they implemented them fast.
It has really helped my online flower shop www.milenabouquet.com to do consistent flower sales. Our store relays 80% in this app for the flower delivery.

Milena Bouquet
United States
6 months using the app
DingDoong replied February 21, 2020

Hello there,
Thanks for the feedback!
I'm really sorry for the delay in supporting you, the time zone problem is the huge barrier that we need to find a way to overcome it.
Your theme is mostly custom so it needs to be added code to display correctly.
Thanks for your suggestions on setting up a rule for collections, we will consider and add it soon.

Regards,
Omega team support

February 22, 2023

Joyce was great in helping us get setup correctly with lots of good advice. Looking forward to utilizing the service.

wolfcreekgreens
United States
6 months using the app
DingDoong replied February 22, 2023

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

November 24, 2020

Zoe and her team have been amazing! The best support I have every received through a shopify app. I had a few troubles getting things to look how I wanted and they were so helpful. Highly recommend this app to help with delivery date needs.

Mini Petals Florist
New Zealand
6 months using the app