Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its excellent customer support, particularly noting team members like Anna, Tracy, and Stella for their responsiveness. It's favored for efficiently managing delivery and pickup schedules, making it ideal for businesses such as bakeries, florists, and food services. The user-friendly interface and customization options, such as setting delivery cut-off times and disabling dates, are also appreciated. Additionally, its robust features enhance operational efficiency and improve the customer shopping experience, with quick problem resolution further boosting its value to businesses.
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We have a homemade Indian food delivery service in San Jose, CA. The ding doong app is very helpful for us to open the delivery day to our customers as expected by this app. We are very pleased with their quality of product as well as services. The team is very helpful and go above and beyond to fix any app related issues.
Thank you for your wonderful feedback about the Food Delivery Date & Pickup app! 😊 We're thrilled to hear that the ding doong app has been very helpful for your homemade Indian food delivery service in San Jose, CA. It's great to know that you're pleased with the quality of the product and services provided by the team, and that they go above and beyond to resolve any app-related issues. If you have any more feedback to share or if there's anything else we can assist you with, please feel free to reach out. Happy delivering with Dingdoong! 🌟
This is a phenomenal app- I use Ding Doong to allow customers to select their delivery date (we are a bakery that offers local delivery), and the widget itself is visually pretty, easy to use, and easy to adjust the settings. But what really separates this app is the top notch customer service- they allow you to chat them 24/7 and always reply within 24 hours max. They have helped me through several issues already, and have been absolutely professional, caring, and helpful. I truly feel valued by them!
Thank you so much for your amazing review of the DD: Pickup Delivery Date Time app! 😊 We're thrilled to hear that you find the app phenomenal and that the Ding Doong widget is visually appealing and user-friendly for your bakery's local delivery service. We're also delighted that our customer service team has been able to assist you promptly and professionally. Your satisfaction is our priority, and we're here to support you every step of the way. If you have any more feedback or questions, please feel free to reach out. We truly appreciate your support! 🌟👍
UPDATE:
Though I appreciated the help I received from the DingDoong team, I ended up uninstalling the app 3 days after my initial review, from frustration. The app is unfortunately VERY limited in features, in the simplicity of setting up the pre-order schedule I needed.
I am currently using the Bird Pickup and Delivery app and their features are far better; even with the FREE plan! VERY happy now!
**Initial Review**
Honestly, the app was initially a bit overwhelming for me, considering I am a one-woman-show, who wears many hats in her business, FT job and personal life, however, there was one particular individual who went OVER AND BEYOND, in patiently assisting me after a loooong day, Joy. :)
Joy was an absolute pleasure to chat with, and incredibly efficient and knowledgeable! Perfect name for someone who can just so easily give you a warm glimmer of Joy and pleasantness to your day! GOOD customer service is practically non-existent these days, however, I genuinely appreciate this Team and hope they stay consistent in their customer service to us business-owners, etc!
Thank you kindly!
Hi,
Thank you for updating your review and for your kind words about Joy and our customer service. We're sorry to hear that the app didn’t meet your needs and that you found it limiting for your pre-order schedule.
We’re continuously working to improve our app, and your feedback is crucial to this process. We’d love the opportunity to address your concerns and make enhancements based on your input. If you’re open to it, we’d be grateful for another chance to support you and demonstrate how we’re evolving to better meet your needs.
Please feel free to reach out directly with any specific features or improvements you’d like to see to our email at Support@omegatheme.com. Your satisfaction is important to us, and we’re committed to providing a better experience.
Thank you again for your feedback and for considering giving us another chance.
With its robust features, intuitive interface, and exceptional support, it not only improves operational efficiency but also enhances the overall shopping experience for customers.
Thank you for your fantastic feedback! We're thrilled that you find our app's robust features and intuitive interface helpful in improving operational efficiency. Our exceptional support team is dedicated to enhancing the shopping experience for you and your customers. If you have any more insights to share or need further assistance with DD: Pickup Delivery Date Time app, feel free to reach out. Happy scheduling!
excellent support
Thank you for your feedback on the Food Delivery Date & Pickup app! 🌟 We're delighted to hear that you've experienced excellent support. If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We're here to assist you! 😊🍽️
Great, helpful customer service when needed!
Thank you for your kind words! We're thrilled to hear that you found our customer service great and helpful for the DD: Pickup Delivery Date Time app. 😊🌟 If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help you make the most out of our app! 🚚📅
Super excellent customer service who goes out of their way to help and accommodate to the best of their ability! Although my issue wasn't solved, they repeatedly tested it on their end and it was working fine. It must be something wrong with mine, but so long it's working for others then that's all it matters. The team is also so very friendly, kind, and responsive answering all the questions I had. I can see myself using the app on a long term since it offers everything I'm looking for after a long long search. Thank you and keep up an amazing work!
🎉 Thank you so much for your fantastic review of DD: Pickup Delivery Date Time! 🚚 We're thrilled to hear about your experience with our super excellent customer service team! 💫 It means the world to us that you found them helpful and accommodating. 🌟 While we're sorry to hear your issue wasn't solved, we're glad to hear that it seems to be working fine on our end. 🛠️ Don't hesitate to reach out if you need further assistance troubleshooting! 🤝 We're here to help! 🌐 We're delighted to know that you see our app as a long-term solution after your extensive search. 🕵️♂️ We're committed to providing everything you're looking for and more! 🚀 Thank you for your support and encouragement! 💖 We're excited to continue serving you and making your experience even better! 🌈 Keep up the amazing work yourself! 💪🎈
helpful staff to help with problems
We're glad to hear our staff was helpful in resolving any issues you encountered. At DD: Pickup Delivery Date Time app, we're committed to providing excellent support to ensure your experience is smooth and enjoyable. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
I have just got the app for my Bakery business. I had the most extremely helpful assistant Tracy help me out with my issues to get the site ready for customers. Tracy did a great job! <3
💼 Thank you for choosing DD: Pickup Delivery Date Time app for your bakery business! 🍰 We're thrilled to hear about your positive experience with Tracy. 🌟 We're dedicated to providing excellent assistance to ensure your site is ready to serve your customers seamlessly. Thanks for the kind words! 💖
Excelente servicio, 100% recomendados, la mejor atención que he podido recibir, completamente satisfecho.
¡Muchas gracias por tu excelente reseña! 🌟 Nos alegra mucho saber que el servicio del Food Delivery Date & Pickup app ha sido de tu agrado y que has recibido la mejor atención posible. Estamos encantados de que estés completamente satisfecho. Si necesitas más ayuda, no dudes en contactarnos. ¡Gracias por recomendar nuestro app! 😊👍