Although the app didn't meet my needs, the support stuff was extremely helpful trying to fix my issues with the app a few times and making a lot of effort.
I installed the app but struggled slightly with the code. The support team were incredibly helpful with Pallavi in particular going the extra mile to help me out. App is fully functional and customers can now select a delivery date and time. Great Stuff
The Flower Center
App is incomplete in features and unusable on mobile (request to leave a feedback hides navigation). It's okay when starting out but it will very soon hit its limits. There is no way to see how many orders there are for any given day and...
The app does the job perfectly. The support team is helpful ans support is straight to the point and effective. I recomend it
The Cornish Scone Company
This is a great app, we have had a few minor issues but support was good and issues were sorted out in a few days.
The Lazy Grazer
I have used this app for my platter deliveries. I had a few issues in the beginning but the tech support was great and helped me fix it so it now runs smoothly. Thanks!
The APP seems to be working but have not really put through a big test yet.
I do think it slows down my site because it loads slowly, which I'm not happy about. That needs to be improved.
Customer service is difficult and when you call the number the person who answers is very hard to understand and so the call becomes frustrating. I like to know who I'm dealing with instead of a generic support email that doesn't identify the person. Also, when you purchase the app, someone should immediately contact you to let you know the process and when it will be ready on your site. I had to reach out to support to find out what was going on. Not good!
This could/should be an outstanding product but the developer needs to get better at communication and support. The load time is a big issue that needs to be improved. There is no other app out there (that is better) so there is a big opportunity here. I really hope the developer continues to improve the app.
One suggestion: I would really like to be able to set rules for EACH PRODUCT, as opposed to the full cart. I have some products with different drop shipping requirements but since the app only allows 1 set of rules for the full cart, I have to apply the same rules to all products. Being able to choose delivery dates for each product would be awesome.