Reseñas (77)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 81% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 4% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
22 de mayo de 2020

The app does exactly what I was looking for, allowing us to set up a shipping zone by Miles.
When I was having trouble configuring it Sam was here to help, and he quickly got everything working good.

Champion Landscape Supplies
Estados Unidos
Alrededor de 1 mes usando la aplicación
20 de agosto de 2020

Was a bit tricky to set up and had to call in a few times to get things working, which was frustrating. Entering the delivery settings was fine, but the app didnt work until I had some files removed from the code (which I cant do myself). It isnt always easy to get staff response right away however when they do respond, they are very friendly and helpful. 4 stars because so far the app is working and I wouldn't be able to do my business without it as I need delivery rates by distance. However the inconsistent lack of urgency around fixing issues and the difficulty getting in touch with a direct person other then email communications makes me hold back on 5 star rating. I also understand why people would get frustrated if they have an urgent matter to resolve and have to wait for an email response like I did on the day my website was supposed to launch. Luckily shopify assisted and helped resolve the issue. Everything else is going great!

Rosie's Gardening
Estados Unidos
Más de 2 años usando la aplicación
Zapiet respondió 20 de agosto de 2020

Hey Rosie's Gardening,

Ronan here from Zapiet Senior support.

Thank you very much for your review. We really appreciate our customers feedback so that we can continue to improve our service.

We are 100% committed to providing the best support possible. While we do offer almost 24/7 live chat and phone support, I will admit that we have a reduced number of agents on Sundays which in this case resulted in your phone call going unanswered.

We are actively recruiting additional support agents which will improve our overall availability and help to ensure that our customers can contact us 24/7, 365 days a year.

Thanks again for your feedback!

Ronan

6 de diciembre de 2022

Your application is very good and help me every day to send my products. I am very happy to use Zapiet

arbustefruitier.com
Bélgica
Alrededor de 1 mes usando la aplicación
25 de agosto de 2021

Klaudia was amazing!!!! Your Support team is Excellent. I'm so happy with the service, thank you very much!

Hopscotch Kids Party Toy Hire
Australia
Casi 2 años usando la aplicación
Zapiet respondió 25 de agosto de 2021

Hi there,

Thanks for the lovely words.

It was truly a pleasure to help you out and I'm glad that you're so happy with our support team!

Should you need any help in the future, please feel free to reach out.

Thanks and have a wonderful day,

Klaudia

25 de junio de 2020

Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.

T&T Liberty Safes
Estados Unidos
Más de 1 año usando la aplicación
29 de agosto de 2020

Great app and terrific support!
We had some difficulties setting the app (it was an issue caused by our store, not a problem in the app) and the Zapiet support were extremely helpful and also very nice. I felt that they didn't rest until they solved the problem.
The distance rates are very accurate and works perfectly.
We highly recommend it!!

דרור גולן - החנות
Israel
18 días usando la aplicación
Zapiet respondió 9 de septiembre de 2020

Hi guys,

Thank you so much for leaving a positive review.

I am delighted to hear that our app is working well and that you had an awesome experience with our support team.

If there is anything we can assist you with in the future just let us know, we are always happy to help :)

Have a great day.

Kind regards,

Ronan

11 de agosto de 2019

I use zapiet to charge my local customers within 10 miles free delivery and others $9.95. It did exactly what I needed and I get amazing support from zapiet when I need it!

Peace Marketplace
Estados Unidos
16 días usando la aplicación
Fecha de modificación: 11 de julio de 2020

I struggled a bit with getting things exactly as I wanted them but thanks to the tenacity and kindness of the support team at Zapiet, I'm getting there. It's taken over a year to find a solution that meets my specific delivery challenges as a florist in a specifically defined area and this app looks like the ideal solution. I'm thankful I hung in there through the challenges of getting it just right. Class act team - great product. Thank you!

Petals Port Townsend
Estados Unidos
14 días usando la aplicación
16 de agosto de 2021

Service was patient & excellent - appreciate the assistance. Worked through a number of aspects of the app re: shipping

Sydney's Plant Market
Australia
13 días usando la aplicación
Zapiet respondió 16 de agosto de 2021

Hi there,

Thanks for the lovely review!

It was a pleasure to get you up and running with our app.
Should you need anything else, you know where to find us.

Thanks and wishing you a wonderful day,

Klaudia

Fecha de modificación: 2 de septiembre de 2021

Special thanks to Sandy for helping to resolve my issue and also educating me on why the issue was occurring.

Sammy Cheezecake
Estados Unidos
10 días usando la aplicación
Zapiet respondió 3 de septiembre de 2021

Hello,

It was a pleasure!

Don't hesitate to contact us back, if you have any more questions.

Sandy