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After using other delivery apps, Jessica at Zapiet went absolutely ABOVE and BEYOND to get us up and running Zapiet, especially when Shopify was unable to help. When our previously app went down, and Shopify was unable to troubleshoot the issues, Jessica spent hours with me walking through every step until the app was working PERFECTLY. I've never had such helpful, caring, and patient customer service ever. Our store depends on this service working correctly and without her help, it would have completely shut us down. I cannot thank her enough!!!
Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!
Hi Claudia,
Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app!
It was wonderful chatting and assisting you to make sure that everything was up and working as expected.
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
Jessica is the best! Helped me with my issue so fast! I would recommend this app to anyone especially if you are in retail.
Hi there,
Thank you for your review, it is much appreciated
It was my pleasure helping you with the rates section of our Zapiet Rates by Distance app and ensuring your customers are charged accordingly.
If you have any other questions down the road, please do not hesitate to send us a message.
Kind regards,
Jessica
Excellent customer support. App serves exactly what our shop needs for pickup and delivery services.
Jessica on the Zapiet team is absolutely amazing and very helpful! None of my questions where to much and she is always sure to check everything we need help with is done fully! very helpful thank you Jesssica!
Thank you Aimee for your lovely review, I really appreciate it
Please do not hesitate to reach back out if you have any questions or need any assistance with our Delivery Rates by Distance app in the future.
Warm regards,
Jessica
This app has been integral to my online store, Shopify's offering just doesnt cut it. And when I had issues with my delivery rates showing up after I started to offer shipping, I spent 4 hours with Shopify trying to help me and they got me nowhere but when Zapiet came in to help it was solved immediately! SO appreciate their competent customer service agents, especially Charlie!
Was a bit tricky to set up and had to call in a few times to get things working, which was frustrating. Entering the delivery settings was fine, but the app didnt work until I had some files removed from the code (which I cant do myself). It isnt always easy to get staff response right away however when they do respond, they are very friendly and helpful. 4 stars because so far the app is working and I wouldn't be able to do my business without it as I need delivery rates by distance. However the inconsistent lack of urgency around fixing issues and the difficulty getting in touch with a direct person other then email communications makes me hold back on 5 star rating. I also understand why people would get frustrated if they have an urgent matter to resolve and have to wait for an email response like I did on the day my website was supposed to launch. Luckily shopify assisted and helped resolve the issue. Everything else is going great!
Hey Rosie's Gardening,
Ronan here from Zapiet Senior support.
Thank you very much for your review. We really appreciate our customers feedback so that we can continue to improve our service.
We are 100% committed to providing the best support possible. While we do offer almost 24/7 live chat and phone support, I will admit that we have a reduced number of agents on Sundays which in this case resulted in your phone call going unanswered.
We are actively recruiting additional support agents which will improve our overall availability and help to ensure that our customers can contact us 24/7, 365 days a year.
Thanks again for your feedback!
Ronan
This app, this company, is really good. They do exaclty what they are suppose to do. The customer care is outstanding, I mean it and I know well about how to take care of customers. They will halp you until you have everything done e ready to go online. It worth every penny.
Customer Service for this app was amazing! I was having some issues with my Shopify shipping over-riding this app and Sandy from Zapiet was beyond patient as we walked through fixing the issues step by step.
Thanks so much!
Hello,
It was a pleasure to help you configure your store :) We'll be a click away, if you have any more questions !
Thank you,
Sandy
Does exactly what it says. You can created rates by the distance away from your locations. Really simple User interface. The support is great as well. I couldn't find something on their support pages and they helped me and even fixed the support pages all within a few minutes.