Avis (77)
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I was struggling with just 1 part of applying the app to our site last Sunday and a simple request to support resulted in the problem being solved in minutes. Quite a result on a Sunday evening. I only wish I had sent the request sooner rather than struggling in the first place.
An excellent service and app
Thanks for your review! We pride ourselves on quick resolution times for support so it's great to hear we were able to help you out!
Best wishes,
Bogi
I needed help setting up and Jessica was extremely helpful and patient with me. She responded quickly and got everything done that i needed! 10/10
Hi there,
It was my pleasure helping you today to set up our Delivery Rates by Distance app.
If you have any other questions down the road, please do not hesitate to send us a message.
Have a lovely weekend,
Jessica
This app is worth every penny. You can set multiple conditions and exceptions, sync it with a google maps api and it can be integrated with their other app Store pickup + delivery. I've contacted the team for help and they've set up all that I needed in a few minutes. Highly recommend it!
Hi there,
It was lovely chatting with you and helping you set up both of our apps—I'm glad they meet all of your needs.
Thank you so much for your 6 stars—we really appreciate it! 🤩
Let us know if there's anything else you need. We're happy to help. 😊
Have a lovely day,
Marija
I use this app to solve the problem of calculating delivery rates based on distance. Finding a comprehensive list of postcodes and entering them into a delivery rates app is painful. I found this solution to be accurate and easy to set up, plus the support Zapiet provides is timely and efficient.
App works great on Shopify and the developer has great add-ons. Maria from support is fantastic anytime you need help.
Great app! Allows us to determine delivery parameters per order. Guys are always there to help and answer questions.
Hi there,
Thank you for taking a moment to leave a review, and glad to hear you're enjoying using our app!
Best wishes,
Bogi
The app is working just as described for us, no issues as of now and the team got us running very quickly. We appreciate the help we were given and the staff is very friendly.
This app was just what I needed. We build and deliver caskets locally. (https://simplecasketshop.com) and we need to be able to charge a fee based on the distance we drive. We couldn't find any other app that would do this. Everything else is based on using a third party for shipping, or free delivery. We were considering using apps based on postal codes, assigning an average fee for each code manually, when we found Delivery Rates by Distance. We were also able to set 2 zones, so we can have free delivery in our home town of Wichita, and charge mileage further out. We had a couple of issues; one was a bug in the app which Andy promptly fixed for us and installed the new settings, and the other was on Shopify's end, which they notified Shopify of, and they quickly fixed it. I know Andy and Sam work on some much larger projects and with other much larger developers, but they were quick to help the little guy, and I really appreciate it. I would recommend them and whatever they do, anytime.
The app is great, but I want to highlight the customer service. It is very rare nowadays to run into a problem, and find someone who is genuine about helping. I had the support team wrapped up for three days trying to fix a problem that was actually a shopify problem. They are by far, one of the best support teams (Jessica) I have run across in a very long time. Great job Zapiet. The app works as it should too! :)
Hi R!
Thank you so much for your kind words. I'm so glad that we were able to get your store working the way you wanted. I was really lovely chatting with you.
If you have any other questions or need any assistance, please do not hesitate to get in touch.
Thanks,
Jessica
Excellent customer service! This team really listens to your issues and addresses and fixes any problem. Highly recommend this app if you have delivery radius.
Hi Angela,
Thank you so much for your kind words and for taking the time to write a review
It was my pleasure helping you today with locales & rates for our Delivery Rates by Distance app that you have integrated into our Zapiet - Pickup + Delivery app.
Any other questions or further assistance, please do not hesitate to send a message.
Kind regards,
Jessica