Note globale
4,7
Nombre d’avis par note
  • 82 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
Modifié le 26 mars 2020

Great customer service and fast communication! App is a great add on to manage custom delivery rates.

ASAP Foods
Canada
3 mois d’utilisation de l’application
27 décembre 2022

It might be confusing sometimes, but the support team is always there to help and whilst ur doing something else they even work on ur website about the issues!

Houtnhak
Pays-Bas
3 mois d’utilisation de l’application
11 novembre 2020

Support team has been extremely helpful!! Managed to get my shop up and running in no time. Thank you team!

Reemie's Cakes
Royaume-Uni
Environ 2 mois d’utilisation de l’application
Zapiet a répondu 11 novembre 2020

Hi there,

It was a pleasure to help you get your store up and running! Please reach out if you ever need help with anything else :)

All the best and have a great day!

Flora

4 novembre 2019

I was looking for a simple way to allow a shopper to estimate the Delivery fee and then add it to their shopping cart. I found Delivery by Distance and I thought it could accomplish half of that goal. But it would not work initially. Zapiet continued to follow up with me, and even went onto my store to identify the issue. Upon fixing, it actually was better than expected! It not only calculates the Delivery Fee based on how we want it set, but also gives the shopper the option to proceed with Delivery (automatically adding that Fee to the Cart) or select Store Pickup. Saved me hundreds of dollars in custom programming and is exactly what I was wanting!

Reliable Medical Supply
États-Unis
Environ 2 mois d’utilisation de l’application
22 mai 2020

The app does exactly what I was looking for, allowing us to set up a shipping zone by Miles.
When I was having trouble configuring it Sam was here to help, and he quickly got everything working good.

Champion Landscape Supplies
États-Unis
Environ un mois d’utilisation de l’application
20 août 2020

Was a bit tricky to set up and had to call in a few times to get things working, which was frustrating. Entering the delivery settings was fine, but the app didnt work until I had some files removed from the code (which I cant do myself). It isnt always easy to get staff response right away however when they do respond, they are very friendly and helpful. 4 stars because so far the app is working and I wouldn't be able to do my business without it as I need delivery rates by distance. However the inconsistent lack of urgency around fixing issues and the difficulty getting in touch with a direct person other then email communications makes me hold back on 5 star rating. I also understand why people would get frustrated if they have an urgent matter to resolve and have to wait for an email response like I did on the day my website was supposed to launch. Luckily shopify assisted and helped resolve the issue. Everything else is going great!

Rosie's Gardening
États-Unis
Plus de 2 ans d’utilisation de l’application
Zapiet a répondu 20 août 2020

Hey Rosie's Gardening,

Ronan here from Zapiet Senior support.

Thank you very much for your review. We really appreciate our customers feedback so that we can continue to improve our service.

We are 100% committed to providing the best support possible. While we do offer almost 24/7 live chat and phone support, I will admit that we have a reduced number of agents on Sundays which in this case resulted in your phone call going unanswered.

We are actively recruiting additional support agents which will improve our overall availability and help to ensure that our customers can contact us 24/7, 365 days a year.

Thanks again for your feedback!

Ronan

6 décembre 2022

Your application is very good and help me every day to send my products. I am very happy to use Zapiet

arbustefruitier.com
Belgique
Environ un mois d’utilisation de l’application
25 août 2021

Klaudia was amazing!!!! Your Support team is Excellent. I'm so happy with the service, thank you very much!

Hopscotch Kids Party Toy Hire
Australie
Presque 2 ans d’utilisation de l’application
Zapiet a répondu 25 août 2021

Hi there,

Thanks for the lovely words.

It was truly a pleasure to help you out and I'm glad that you're so happy with our support team!

Should you need any help in the future, please feel free to reach out.

Thanks and have a wonderful day,

Klaudia

Modifié le 18 mai 2020

IT's great.I just make the new website with shopify. needing app for delivery furniture depend on miles. This app is really matching up my need. Actually so far I can't looking for other app same this. Wonderful. IF don't have this app. I Can't make checkout for customer. Because the distance is very important and give the shipping fee. also the fee is quite cheap. I RECOMMEND using this , especially for Furniture or Big product like this. Thanks developer.

Malenzzi Modern Italian Decor
États-Unis
Environ un mois d’utilisation de l’application
25 juin 2020

Great app. Very flexible. The only issue I really had was, I needed the option to post a message without a price variable attached. That's an very uncommon need, and I ended up finding a work around for it within both the app and shopify's structure. All in all, very well worth the price.

T&T Liberty Safes
États-Unis
Plus d'un an d’utilisation de l’application