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had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry,
Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting.
Thanks,
Sam - Head of Support
Really impressive support, high quality ! Thanks !
Hi there!
Thank you so much for leaving another fantastic review. It was a pleasure assisting you with setting up your rates in our Zapiet - Rates by Distance app. Please don't hesitate to contact us if you need anything else.
Best regards
Betty
Hi Angela
Thank you very much for your kind review! It was a pleasure assisting you. Please feel free to reach out anytime you need help.
Best regards
Betty
Hi Emily,
Thank you so much for taking the time to leave a review for our Zapiet - Rates by Distance app, it's much appreciated.
If you have any questions down the road or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica
Thank you so much for the 5-star review!
I truly appreciate your support and I’m glad to hear you’re enjoying Rates by Distance.
If you ever need any assistance or have questions down the line, I’m always here and happy to help.
Srivastav
Hi Liv,
Thank you very much for taking the time to leave a 5 star review for our Zapiet - Rates by Distance app, it's much appreciated!
If you have any questions or need any assistance, please do not hesitate to send a message.
Warm regards,
Jessica
Hello Yasser,
Thank you so much for the lovely review! I’m really happy I could fix the pickup and delivery rate issue for you. If you face anything else with the distance-based rates, just drop a message, I’m always here to help.
Best,
Nandita
Hello Ethan,
Appreciate the wonderful review, thank you! So glad I could help with your custom use case regarding rates by distance.
Feel free to contact us anytime in the future.
All the best,
Rutvik
Thank you so much for your kind feedback.
You can be rest assured that we are always ready to assist you in any way we can.
Muiz
Hi Melissa,
Thank you for taking the time to leave a review for our Zapiet - Rates by Distance app!!!
I'm really glad that we got your Google Maps API key all sorted and rates are being generated to checkout.
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica