Reviews (105)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for charging delivery rates based on distance, crucial for local deliveries. It simplifies checkout and ensures accurate fees, enhancing customer satisfaction. Features like Google Maps API integration and compatibility with Zapiet apps are appreciated. The app is flexible, reliable, and easy to use, with seamless store integration. Support is highly responsive and effective, often exceeding expectations in resolving issues.
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Great functionality and amazing support by Betty!
Hi Steven!
Thank you for taking the time to share your review! I’m glad I could assist you with the app today. Please don’t hesitate to reach out if you need any further help.
Best regards
Betty
Very helpful backend support.
Hi Amanda!
Thank you for your lovely review! It was a pleasure supporting you. Don’t hesitate to reach out again whenever you need a hand.
Regards
Betty
Zapiet has been an amazing addition to our store & operations for years (both their Rates by Distance app and their Pickup+Delivery app). Easy to install and integrate... nice professional customer-facing look. The support provided by Zapiet is amazing! They answer at all hours and go above and beyond to make sure they find the best (in our case.. customized) solutions for whatever we're trying to accomplish. Highly recommend.
Hi Amber,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that both our Rates by Distance app and Pickup + Delivery app have been such valuable additions to your store over the years.
Your kind words about our support truly means a lot. We're always here to help, no matter the time, and it's our pleasure to find the best tailored solutions for your needs.
We’re happy to be part of your journey!
Warm regards,
Betty
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨
-Jeanette
The app is great, but their support is where they shine. I worked with Stephane on troubleshooting an issue that was preventing our customers from checking out. It turned out, it had nothing to do with their app and had to do with a third party app - even though this wasn't their area, they still researched it to pinpoint and isolated the issue. Great company and support!
Hi Andy,
Thank you for the amazing review, I really appreciate it!
That was quite a puzzle to solve with all the different apps involved. It was my pleasure to dig in, untangle the settings, and get you on the right path to a solution.
If you have any other questions, you know where to find us!
Cheers,
Steph
Very prompt
Hi there and thank you for the awesome review!
Glad we were able to get things sorted for you in a timely manner and should anything else come up, don't hesitate to reach out,
Steph
I almost gave up on Zapiet. It was not until Jeanette from the tech support team helped me out tremendously with my issues. That kept me as a Zapiet customer. Honestly Zapiet is worth every penny just for the customer service and support. Tech support from people like Jeanette and Krystabel make Zapiet a great plugin and service. I highly recommend it!
Thank you so much for your kind words, Marc — it truly means a lot. I'm really glad I could help and that we were able to get everything sorted out. We're glad to have customers like you, and I’m happy you're continuing with Zapiet. If you ever need anything else, don’t hesitate to reach out — we’re always here to support you!
-Jeanette
Jeanette has been a huge help throughout the Zapiet configuration process - don't know where we would be without her help!
Thank you so much for this review! I’m truly happy to hear that your store is now running smoothly. If there’s anything else you'd like for us to review together, I’m here to help anytime.
Super Application pour la livraison local. Parfait pour les boutique de fleurs
Bonjour Mathieu,
Merci beaucoup pour ton superbe avis! Je suis vraiment heureuse que Zapiet – Rates by Distance fonctionne aussi bien pour ta livraison locale, surtout pour une boutique de fleurs. Ça fait vraiment plaisir de savoir que l’application t’aide au quotidien.
Si tu as la moindre question ou si tu as besoin d’une aide supplémentaire, tu sais où nous trouver.
Bien à vous,
Jessica
Rutvik for the win!!
Hello Olessia,
Thank you so much for the amazing review. We're really glad to hear you had a great experience with us.
Your feedback truly means a lot to us, and we appreciate you taking the time to share it. We look forward to seeing you again soon.
Regards,
Rutvik