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Thank you so much Allison for taking the time to leave this review, I really appreciate it!

I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store.

If you have any questions or need any further assistance, please do not hesitate to reach out.

Cheers,

Jessica

Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨

-Jeanette

Hi Mariia,

Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative.

We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates.

Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed.

If you'd like further assistance, please feel free to reach out to us again at support@zapiet.com.

Kind regards,
Ismail

Hey Harry,

Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting.

Thanks,

Sam - Head of Support

Hi Claudia,

Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app!

It was wonderful chatting and assisting you to make sure that everything was up and working as expected.

If you have any other questions down the road, please do not hesitate to send us a message.

All the best,
Jessica