Pet Products R Us
What another great App by Zapiet!...We use the Store pickup & delivery app and this app and they are both excellent! There support is spot on, when ever i have reached out to them on there Facebook page have always replied almost instantly! Sam is a legend and has helped me out no end with anything i did not understand or any issues. Zapiet is by far my favourite App provider and just wish they would bring out more!!!
Breaks down every few months, blocking customer checkout for hours on end... like right now. Failures are natural, but their response time on outages can be really awful bc their support isn't 24/7.
Thanks for your feedback. We have had no other reports of issues with our Delivery Rates by Zipcode app. So the problem must be isolated to your stores configuration.
To confirm we do indeed offer 24/7 support. You are free to call or message us anytime. I have just checked and we replied to your most recent support request in less than 20 minutes.
My support team will reply directly to help troubleshoot your issue.
Well Baked Box
This app has been key for us. Now we can manage our local delivery rates and elegantly control shipping to our region
Warehouse Furniture Clearance
Have been using this app for 12 months and it is great! Support is excellent too, I had an issue and they responded within 15 mins of sending through and fixed the issue.
Heritage Hops Brew Co
We use this app on two of our websites and the functionality is brilliant - plus the support team is wonderfully helpful. I would definitely recommend this app alongside their other "Store Pickup and Delivery" option... we found Shopify's native offers very basic. Awesome API 10/10.
Fresh Cuts Direct
Had a problem with managing Zip Codes and chatted with Marija in support. She was amazing! Explained everything in detail and also helped in troubleshooting the issue and fixing it. 5 starts just for customer service they offer. The app is great too.
NYC Fireplaces & Outdoor Kitchens LLC
Great app if you need something simple to validate zip codes for specific rates. It doesn't have much customizability like their other app, store pickup and delivery which allows you to edit the checkout screen.
Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this.
We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available.
We have already implemented a fix so this issue doesn’t happen again.
I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today.
I look forward to speaking with you soon :)
I had the most helpful call with a lovely member of the team and he solves all of the little problems I couldn't work out! Thanks!
Posy of the day
Sandy was so amazing! Quickly explained where I'd gone wrong and fixed my issues, you're doing an amazing job guys!
Thank you so much!
It has been a pleasure to work on your store :D
Don't hesitate to reach back to me, if there is anything else I can do to help you.
Thank you for having took the time to come leave this review!
Wishing you a lovely day.
Great and prompt support got the app in no time working even though Shopify was down and was causing issues