Zapiet ‑ Rates by Zip Code
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (72)
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Etter vurdering
Works seamlessly for what I'm after and the Zapiet Support has been brilliant, from guiding me which app to use and helping me tackle any issues I've had. Highly recommend the app and Zapiet.
Love this App. It does everything as advertised but what deserves 5 stars is their customer support! They are knowledgeable, professional and helpful. They are quick to respond and they follow up in a timely manner when they don’t know the answer or can’t fix the issues right away. Kudos to Klaudia and Jeanette for their support with my recent issues with Shopify checkout.
Thank you for the awesome review! We're delighted that you're happy with Zapiet - Rates by Zip Code and our support team.
If you ever need more assistance, just give us a shout. We're here for you! 😊🌟
- Jeanette & Klaudia
Perfect app for customizing shipping rates by province or region. I had a few issues with getting it working, and the customer support was excellent in assisting me to see where I had gone wrong. Highly recommended.
Hi Greg,
Thanks for the great review! Your recommendation means a lot to us!
We're glad our app is working well for customizing shipping rates by province or region.
If you have any more questions or need further assistance, feel free to reach out.
Cheers,
Klaudia
Great customer support!!! And the app is exactly what I needed for my business. Thank you very much!
This is the only app that can set shipping rates based on zip codes, extremely useful in countries where regions are messed up and carriers do not have integration plans with shopify (Philippines-Thailand-Indonesia and others). The support is Great !! They are very kind and fast :) A+++
App has gone down in our peak season, stopping sales whilst £1000's are being spent on advertisement, no notification of an issue when there clearly is, telephone line has no answer, so the only option is email. Considering how important this function is, especially when the margin between a sale & losing a customer is so small, you would think that they would have an easier route to raise immediate issues, rather than having to wait for a few hours for a response. Very disappointing....
Hi Richard,
I truly appreciate it when our merchants take time to leave us feedback, its is what allows us to improve and correct issues so that they do not occur again.
It looks like at the time of your call one of our team members might have been having a small issue with the telephony system at the moment you called, I have reached out personally to correct their issue and ensure it does not happen again in the future. If you ever have an issue reaching us again, please simply call back immediately and you would be connected with a different agent in our team.
Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this.
We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/.
Kind regards,
Sam
All I know is, someone please give Stephane a raise ASAP! The amount of support I've received as a newbie to Shopify from the Zapiet team has blown my mind. I never leave reviews for anything but without Stephane went above and beyond, was so patient and seemed to enjoy helping me out. Thank you Stephane and Zapiet!
Hi,
What can I say other than wow and thank you :)
That's very kind of you and you are right, it truly was a pleasure. And should anything else come up, you can count on us to be there for you!
-Steph
DO NOT USE THIS APP YOU WILL LOSE MONEY !! IT GOES DOWN EVERY NOW AND THEN AND YOUR CUSTOMERS WON'T BE ABLE TO CHECKOUT!! DO NOT USE IT I JUST LOST A LOT OF ORDERS/MONEY BECAUSE OF IT
Hi there,
Thank you for taking the time to leave a review, we appreciate all of the feedback we get from merchants.
Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this.
We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/.
Kind regards,
Sam
Great and prompt support got the app in no time working even though Shopify was down and was causing issues
Dos días fallando en el administrador y no se pueden hacer las ediciones correspondientes en las tarifas de la tienda.
Hola chicos,
Lamentamos lo ocurrido con el acceso a nuestra app. Hemos tratado de ponernos en contacto para poder resolver esta situación lo mas pronto posible. Seria posible que desinstalen la app, para luego volver a instalarla y así determinar si ocurre lo mismo de nuevo por favor? Si vuelve a ocurrir lo mismo nuestro Senior Support nos podrá ayudar para poder resolver esto 🙏🏻
Estaremos en espera de su respuesta!
Muchas gracias.
María