Zapiet ‑ Rates by Zip Code
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
优化
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App has gone down in our peak season, stopping sales whilst £1000's are being spent on advertisement, no notification of an issue when there clearly is, telephone line has no answer, so the only option is email. Considering how important this function is, especially when the margin between a sale & losing a customer is so small, you would think that they would have an easier route to raise immediate issues, rather than having to wait for a few hours for a response. Very disappointing....
Hi Richard,
I truly appreciate it when our merchants take time to leave us feedback, its is what allows us to improve and correct issues so that they do not occur again.
It looks like at the time of your call one of our team members might have been having a small issue with the telephony system at the moment you called, I have reached out personally to correct their issue and ensure it does not happen again in the future. If you ever have an issue reaching us again, please simply call back immediately and you would be connected with a different agent in our team.
Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this.
We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/.
Kind regards,
Sam
This is the only app that can set shipping rates based on zip codes, extremely useful in countries where regions are messed up and carriers do not have integration plans with shopify (Philippines-Thailand-Indonesia and others). The support is Great !! They are very kind and fast :) A+++
DO NOT USE THIS APP YOU WILL LOSE MONEY !! IT GOES DOWN EVERY NOW AND THEN AND YOUR CUSTOMERS WON'T BE ABLE TO CHECKOUT!! DO NOT USE IT I JUST LOST A LOT OF ORDERS/MONEY BECAUSE OF IT
Hi there,
Thank you for taking the time to leave a review, we appreciate all of the feedback we get from merchants.
Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this.
We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/.
Kind regards,
Sam
Breaks down every few months, blocking customer checkout for hours on end... like right now. Failures are natural, but their response time on outages can be really awful bc their support isn't 24/7.
Hi there,
Thanks for your feedback. We have had no other reports of issues with our Delivery Rates by Zipcode app. So the problem must be isolated to your stores configuration.
To confirm we do indeed offer 24/7 support. You are free to call or message us anytime. I have just checked and we replied to your most recent support request in less than 20 minutes.
My support team will reply directly to help troubleshoot your issue.
Andy
Great and prompt support got the app in no time working even though Shopify was down and was causing issues
Dos días fallando en el administrador y no se pueden hacer las ediciones correspondientes en las tarifas de la tienda.
Hola chicos,
Lamentamos lo ocurrido con el acceso a nuestra app. Hemos tratado de ponernos en contacto para poder resolver esta situación lo mas pronto posible. Seria posible que desinstalen la app, para luego volver a instalarla y así determinar si ocurre lo mismo de nuevo por favor? Si vuelve a ocurrir lo mismo nuestro Senior Support nos podrá ayudar para poder resolver esto 🙏🏻
Estaremos en espera de su respuesta!
Muchas gracias.
María
What another great App by Zapiet!...We use the Store pickup & delivery app and this app and they are both excellent! There support is spot on, when ever i have reached out to them on there Facebook page have always replied almost instantly! Sam is a legend and has helped me out no end with anything i did not understand or any issues. Zapiet is by far my favourite App provider and just wish they would bring out more!!!
This app does exactly what I needed. We use it to block off shipping zipcodes and it works well for that. I had some questions with setup and their support team was wonderful and patient. They even helped setup when I was missing what to do.
Hi there,
Thank you very much for your kind words and the lovely review. It was great chatting with you and helping you set up our Delivery Rates by Zip Code app for your shipping needs.
If you have any questions down the road or need any assistance, please jump on our live chat and we will be happy to help .
Cheers,
Jessica
Unfortunately, Shopify subscriptions do not recognize the Shopify delivery. This app is solving our problem! We are now able to offer our immediate zipcodes free delivery and then shipping for the rest of the US. I had trouble setting it up and the customer service was really great and quick! Recommended if you need this feature.
Hi there,
Thanks for the kind review.
I'm glad that you have found our team helpful in regards to getting all your questions answered and making an improved user experience within your store.
You know where we are if you need any more help!
Jayne
Jessica is great at customer service! Very nice and knowledgeable and personable. The customer service for Zapiet apps is fast and great.
Thank you so much for your kind words and review!
It was so nice chatting with you earlier today and as I mentioned, please do reach back out if you have any other questions or need any further assistance.
Best wishes,
Jessica