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The functionality of the app works well, however I would not recommend this if you are wanting to test out the free trial as they do not honour this. I contacted them during the period of my free trial and requested to cancel my account as I just wanted to test the app before I consider a paid subscription. Never contacted me back and conveniently we have now been charged. Very unprofessional and after reading reviews from other sellers who have had the same issue I would steer away from using them.
Hello HoopDirect Team,
I am Abhinav from Descrii and I am really sorry that you are having such a bad experience with our app's payments system. The trial period and payments are managed by Shopify so you can contact them at support@shopify.com for the trial and payment problems.
I should have replied to you promptly and communicated this to you clearly earlier so this was totally my mistake.
Just to compensate for the late reply and bad experience, I will issue a refund to you for our app and add 30 credits worth 30USD to your account. Just email me at hello@descrii.com if you are interested.
I don't like the app because it does something very frustrating. If you try the 1 day free trail and it ends it chargers you without even asking $29 per month.I ask for support and they are not even answering.Can you please help me? This is just very frustrating.
Do not use these people because they are dishonest and will try to blackmail you into leaving them a good review. I cancelled this app 5 days into the billing cycle and I was still charged for the entire month. When I asked for a refund I was told "Generally we don’t provide refund. But in your case I can provide you with a refund if you leave a nice 5 star review on our Shopify page". Shopify support isn't any help either. They bill you on behalf of the app company but either can't or won't get your money back from the app developers. I am forced now to dispute this with my credit card company because I will not be coerced into leaving a nice 5 star review if I don't want too.
The concept is excellent and the descriptions that have been generated have been very usable and natural sounding. The only downside is that the product categories to choose from are limited..at least for my needs. For example...I have a lot of bed sheet sets, comforters, quilts, etc. and there is not a product category for those in the app. I hope the developers continue to add new product categories to further expand the product types available. Overall, it is still a very useful app for a good portion of my products and I definitely will continue using it.
Thank you for your review. We will do everything we can to satisfy your requirements.
what is this free try is a joke . I installed the app and was trying to use it after doing everything thing asked it just when to another step where it ask for money WOW
Hello, Team Oddz N Endz Thrift Gift and Consignment boutique,
I am so sorry to hear that you have had such a poor experience with us.
Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you.
As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you.
I would like you to know that we add 30 credits to your account after the trial ends. And you were getting a payment screen because you exhausted all the free credits that we provide for the trial period.
If you want I can add some more free credits to your account if you want to try the app for more time.
Let me know what I can do to help you in this situation. I will do anything in my power to help you out.
I wish you success in your Shopify journey. 😊
This is one of the rare apps that's actually useful and it's very cheap! It is extremely easy to use and I recommend this app to anyone who is looking for a simple way to write product descriptions.
It’s great to know that our hard-work is being helpful to you. Thank you so much.😊