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I couldn't be happier with the support I received from the Design Packs Shopify App team. They went above and beyond to help me with an issue that, as it turned out, wasn't even related to their app. Their patience and kindness throughout the troubleshooting process were exceptional, and they didn't hesitate to spend hours working with me until we found a solution. Their responsiveness was impressive, reducing any downtime I experienced. It's rare to find a company that cares so deeply about its customers, and Design Packs has certainly set a high standard in both their product and their outstanding customer service.
In a world where great customer service can be hard to come by, Design Packs shines brightly. If you're looking for a Shopify app with not only fantastic features but also top-notch support, I wholeheartedly recommend them. They've won my loyalty, and I'm confident they'll continue to impress others with their unwavering commitment to their customers' success. Kudos to the Design Packs team for setting the bar high in the world of customer service!
Thank you so much for taking the time to leave us such a lovely review!
Your kind words mean the world to us, and we're delighted to have been able to assist you, even when the issue was unrelated to our app. Providing exceptional customer support is at the core of our values, and it's heartening to know that our efforts were appreciated. We truly believe that customer success is our success.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.
Incredible, helpful customer service. This is an essential app to give your store a facelift. 11/10 would recommend
Thanks so much for taking the time to leave us a review! We've really enjoyed working with you to push the limits of internal linking and absolutely love what you've done with your FAQ page. You have such a great design sense and it's lovely to see it working in tandem with Design Packs. Hope you have a wonderful rest of the year!
Easy to use app. Great team.
Trudy made some customization for us within 10 minutes of opening a support request.
Highly recommend.
Set of high quality packs that I find really useful. Example: Shop the look. This is something I would spend much time implementing, here I get this for reasonable price.
Support is responsible and able to sort out integration issues with my store.
This app is a game changer and the team are fantastic, such superb support, I cannot recommend this enough to anyone
Lovely experience with the support team. Fast and efficient in getting my custom features implemented. Huge thank you to Trudy!
We really appreciate you leaving this review! Thanks for getting in touch and glad to hear that Trudy was able to help with some small tweaks.
Really impressed with how you've used Design Packs on your site! Please don't hesitate to let us know if we can help with anything else. ☀️
Amazing speed to help with a request we asked for. Prompt and happy with the results. Thankyou! Great service.
We really appreciate you leaving this review! Always happy to help with any questions or support you might need. :)
Really good app with all the features and sections you need. Super easy to use and great customer support if you need any help. Thank you
We really appreciate you taking the time to share your experience with Design Packs! It's been a pleasure to help you on support - please don't hesitate to reach out if you have any future bug reports or questions. Thank you!
Geweldige app, doet wat het moet doen, snel en makkelijk te configureren en super behulpzame support.
Really appreciate you taking the time to leave a review - thank you! So glad that you're happy with the app and it does what it's supposed to do. Also appreciate the compliment on our support - please let us know if you have any questions or suggestions. We love hearing from users!
This is an amazing app with a killer set of templates and sections to choose from - what a valuable tool! It was an incredible resource that saved us tons of time, since no single theme seemed to have all the sections and styles we wanted. But Design Packs was there with a ton of options and first-rate customer support (like seriously good!) that helped us fill in any theme gaps and take our shop to the next level. We absolutely LOVED all the sections and templates we ended up using (especially “Shop the Look” - which the developers even helped us customize!!) Truly outstanding app and development team --- this one’s a keeper! Highly recommend it.