Desku ‑ Live Chat & Helpdesk

Customer Service, Helpdesk & Live Chat for Customer Support

No reviews
Free plan available

App highlights

  • Up-to-date tech: works with the latest themes

Key values section

Centralize customer tickets

Centralize customer tickets automatically: Emails & live chat: stop switching all day long and solve all support requests from one place.

Simple & Easy Agent Inbox

See & manage Shopify orders and customer data inside Desku. View order status, and order history of customer in single window.

All Channels in One Inbox

All Channels in One Inbox helps you run your business with all your channels within one inbox, helping you automate repetitive processes and

Desku ‑ Live Chat & Helpdesk

Desku ‑ Live Chat & Helpdesk

Convert hard-won visitors into loyal customers through conversational channels.

Desku is an all-in-one business suit that helps in managing customer queries. It is a helpdesk support software specially built to help Shopify and Shopify plus store owners provide faster support.

You can easily access the Shopify customer’s data and have a look at the order detail when they have generated a ticket.

Desku is not just about Live Chat

Desku has multiple varied options for customers to get in touch with the Support Agent. It lets you access the reliable messaging platforms that make Support Agents manage their customers easily with a detailed conversation. This all can be done under one roof, where the Support Agent does not need to keep on switching to multiple tabs and software.

Unleash the power of Live Chat

Live Chat allows your customers to instantly get in touch with the Support Agents when they come with a query. Solve if it does not need much of the other details, but easily convert into the ticket when it needs the detailed attention in providing the support.

Create Tickets Manually

Support Agents can create tickets manually when it appears that a query requires extensive attention and placement in the hands of an expert.

Use Desku when:

Provide 24/7 support to your customers, resolve queries through Live Chat and Ticketing System and easily maintain customer support with your best approach. Provide satisfactory customer support service to your customers with endless integrations for conducting a better workflow.

Easily migrate from Ticksy

No, migration from Ticksy to Desku is not a big task. Our support agents will be all here to assist with the migration process, customization, and any other installation process.

What are you waiting for?

If you are the one looking for the best growth in the business and having an open conversation with your customers, then Desku is right here for you. Avoid switching apps, software, and tabs. Get everything under one roof with Desku and Shopify integration.

Launch date

Integrates with

  • Zapier
  • Envato
  • pabbly connect
Desku ‑ Live Chat & Helpdesk

Desku ‑ Live Chat & Helpdesk

Convert hard-won visitors into loyal customers through conversational channels.

Desku is an all-in-one business suit that helps in managing customer queries. It is a helpdesk support software specially built to help Shopify and Shopify plus store owners provide faster support.

You can easily access the Shopify customer’s data and have a look at the order detail when they have generated a ticket.

Desku is not just about Live Chat

Desku has multiple varied options for customers to get in touch with the Support Agent. It lets you access the reliable messaging platforms that make Support Agents manage their customers easily with a detailed conversation. This all can be done under one roof, where the Support Agent does not need to keep on switching to multiple tabs and software.

Unleash the power of Live Chat

Live Chat allows your customers to instantly get in touch with the Support Agents when they come with a query. Solve if it does not need much of the other details, but easily convert into the ticket when it needs the detailed attention in providing the support.

Create Tickets Manually

Support Agents can create tickets manually when it appears that a query requires extensive attention and placement in the hands of an expert.

Use Desku when:

Provide 24/7 support to your customers, resolve queries through Live Chat and Ticketing System and easily maintain customer support with your best approach. Provide satisfactory customer support service to your customers with endless integrations for conducting a better workflow.

Easily migrate from Ticksy

No, migration from Ticksy to Desku is not a big task. Our support agents will be all here to assist with the migration process, customization, and any other installation process.

What are you waiting for?

If you are the one looking for the best growth in the business and having an open conversation with your customers, then Desku is right here for you. Avoid switching apps, software, and tabs. Get everything under one roof with Desku and Shopify integration.

Launch date

Integrates with

  • Zapier
  • Envato
  • pabbly connect

Pricing

Free Plan

Free

  • Add 1 Shopify Store
  • 1 Chat Operator
  • Unlimited customers
  • Desktop & mobile app

Team

$29/month

or $25/month billed at $300 once per year

  • Everything in Startup+
  • Unlimited Email Address
  • Custom SSL
  • API Access
  • Custom Roles
  • CSAT
  • Zapier Integration
  • Whitelable & CNAME

Business

$39/month

or $35/month billed at $420 once per year

  • Everything in Team+
  • App Survey
  • Webhook Access
  • Whitelabel & CNAME
  • Facebook Integration
  • Instagram Integration
  • WhatsApp Integration

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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