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Terrible experience and a complete waste of time. Zero support. App did not work as suggested. I installed it, created my first test and then the app said it would need to be set up manually by the app creators- no problem. I waited 5 days, no response, I dropped a gentle reminder as they probably busy. No reply, I emailed again, no reply. ISo the app is sat there doing nothing and billing starts after 7 days. I uninstalled today and even that was a problem as now legacy code remains on our store. I clicked the clean up code button and it said surprise surprise, there's a problem and we will be in touch to sort out the uninstall. Absolute garbage. DOES NOT WORK.
It appears the company is no longer running. I launched a test 14 days ago and it's been in review and not live for all this time (the notice says it takes a few hours to get it running), and have yet to received a reply to chat support as well for the same amount of days.
Great concept of an app, however it is extremely expensive to test anything at all. I was charged almost $1,000 and the experiments still were "insufficient". I contacted the support about this and they completely ignored me. Very disappointed.
Thanks for your note. So sorry our app pricing wasn't a good fit for you, we have refunded you and emailed you to see if we can help make things right! So sorry for not replying to your note earlier, we are working hard to improve our email response time by improving our tools and hiring some amazing agents. We really hope we can work with you to create some helpful and efficient price tests!
An amazing app, let down by a ridiculous pricing structure. Reduce the price by at least 50% and charge for only the test price visitors (instead of all visitors) and then more people will use it, including myself.
Hi Forever Serentiy team,
Thank you so much for this feedback. We hear you and are drafting ideas for how we can change our pricing to be more merchant friendly. If you're open to it, we'd love to run a few of these ideas by you to understand if they would work better for your business model. We will reach out via email.
Thanks again for taking the time to help us get better!
-Lauralynn at Dexter
The app itself works great, but the 1 star review is for the pricing model, which kills the usefulness of the app for me. The only pricing option is green-light unlimited charges up to a ceiling of $999/month. No choice for $200/$500/$750/etc. Either Nothing or write a check for UP TO $999/month. We tested 4 products and did get some good data, but we'd need 10k visitors, and about 100+ conversions per price variant to feel that there's statistical significance for other tests we run.
Thanks so much for this feedback, Forrest & Harold team! We truly take it to heart as we consider how to improve our app, and our pricing, to make it a better experience for you. We reached out over email as well to see if there is any way we can make this right!
$3.99 per 100 visitors is crazy... Other plugins out there doing the same simple thing for completely free
Hi there, thanks for your feedback. We agree our pricing needs to be updated to be more merchant friendly and we're working on that. We wanted to reach out to you to see how else we can help but we can't find any support tickets from you and it looks like your store isn't active. We'll keep trying!