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I have tried registering for the DHL account and never allows me to do it. Which means that the some customers inside Shopify are unable to register and there is never a solution to access support.
I have sent a couple of inquiries to acknowledge my emails and texts and have not hear from anybody. I think the communications go to a black whole.
It should be hard to get a response to give them business.
I am very concern. i like shipping with DHL from my website. However, 2 packages have been delivered to the wrong address over the past year. there is no one to speak to. customer service is so poor.
most recently is about $400 goods ship to wrong address and signed by wrong receiver.
i filed a claim and no response so far. what is going on with DHL??
Hi Trendy Africa Boutique – We’re sorry to hear about your shipping troubles and the frustration with packages going to the wrong address. To clarify, it looks like you’re shipping with DHL Express through an alternative means, not the DHL Express Commerce (DEC) app (which is a separate tool for managing shipments directly with DHL). For your $400 shipment claim, our US team responded to your email with DHL Customer Service contact details. Please follow up with them directly (800-225-5345/customerservice@dhl.com). We’re here to assist!
DON'T USE DHL!
A package to a customer arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation.
The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.
Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.
Hi Pell Wall Perfumes. We’re sorry to hear about the trouble you faced installing the DHL Express Commerce (DEC) app and the errors you encountered. It seems you were possibly trying to set it up on a phone, which might have contributed to the issue – our team is looking into this. We see you reached out to our support email too, and our UK team has been following up with you directly. If you haven’t connected yet, please check your inbox (or spam) for their response, or feel free to email us again (DECCustomerSupport@dhl.com).
If you are still having issues with registering to DHL Express Commerce, please follow this link: https://dhlexpresscommerce.com/Account/DHLRegister.aspx and register with your existing DHL Account Number. You can then connect your store from inside the app, following the instructions on our support hub: https://support.dhlexpresscommerce.com/hc/en-gb/articles/360036286731-Set-up-Shopify-Integration. We’re here to get this sorted for you.