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Unfortunately, my experience is still below expectations. While some efforts were made after I raised concerns, the service continues to face technical issues, delays, and operational problems that have affected my business. I truly hope to see more reliable improvements and better consistency moving forward.
I am very concern. i like shipping with DHL from my website. However, 2 packages have been delivered to the wrong address over the past year. there is no one to speak to. customer service is so poor.
most recently is about $400 goods ship to wrong address and signed by wrong receiver.
i filed a claim and no response so far. what is going on with DHL??
Hi Trendy Africa Boutique – We’re sorry to hear about your shipping troubles and the frustration with packages going to the wrong address. To clarify, it looks like you’re shipping with DHL Express through an alternative means, not the DHL Express Commerce (DEC) app (which is a separate tool for managing shipments directly with DHL). For your $400 shipment claim, our US team responded to your email with DHL Customer Service contact details. Please follow up with them directly (800-225-5345/customerservice@dhl.com). We’re here to assist!
DHL Express Commerce is the best thing to happen to my business!!
After speaking to somebody at Shopify, they said that I couldn’t use DHL Express Commerce on my basic account. After speaking to Jack (sales executive) at DHL he said this wasn’t the case and that they were be able to do this.
The following day Jack put me in touch with a guy called Joel (technical team). He had a teams call with me and showed me everything on Shopify and how it is all links together.
I can now ship worldwide and stress free. I would recommend DHL To any small business.
The support team is great! Joe guided me through the use of the app, helping me to set up all the settings according to my needs. Perfect assistance!
The only flaw is that there is no quick way to attach personal invoices.
Please, develop this option! Highly recommended!
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
Great app makes the whole process much easier! DHL IT support also outstanding, always there to help and speak through any queries with little to no wait ! Can't thank Joel enough for all his help and on-going support :)
Hi all,
the seems great, but it is not possible to reach any support! Where can you find support for DHL express ecommerce??
What a pain to install and make this app work, even DHL own people cannot figure out, such shame on a giant organization.
Excellent service
brilliant support - very knowledgable about every aspect of the platform - all issues resolved super fast.
