DDA Fileflare Digital Download , 76 avis
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We used the app for the very first time and set up a "pre-order release" for just over a thousand orders. It CRASHED the server. Customers received emails leading them to a 503 error. This is our first experience with a 5-star rated app, resulting in the worst tech service we've seen in three years of our business. FIX IT!
UPDATE: Changed the review to 3 stars from 1 star. Because the team fixed the issue within one hour. Worse can happen. Now we just need to deal with the aftermath of this incident (thousands of support emails).
Thank you for your review. The app did encounter a brief moment of downtime at the time of your delivery. We responded instantly and took action to resolve the problem quickly, which was resolved within the hour. We were very responsive from the moment it happened and kept your team updated with everything that was happening.
We sincerely apologise for the interruption, and I'm sorry it has upset you. As we discussed in our support chat, the team have already resolved the problem within the hour. We are constantly upgrading our systems to be better all the time. This is part of growth for every business, no matter the size.
This is the unfortunate nature of software; they do have downtimes occasionally. Even the biggest tech giants in the world, including Shopify itself, have downtimes. We do try our best to make all of our merchants happy and address everything in the fastest possible way. We did try our best with instant support for your team and reassurance while fixing the problem itself.
Everything works as promised. Everything works as promised. Everything works as promised. Everything works as promised.
This app is absolutely fantastic! It does everything I need – and more. The interface with Shopify is seamless, and the added features, such as pdf stamping, and IP Download limitations, are super-easy to set-up. Their customer service is second to none, with really fast reply-times. All-in-all, I couldn't be happier. Jem Hammond – 'In Search of Small-Town America'.
Thank you so much for your kind words! Really happy that you got set up and love the features. Happy selling!
Once again, I've responded to each email you all have sent. No one is replying directly back to my email, which goes to show you how disfunctional your systems are.
Hi Easy Disputing, please can you contact us to resolve this? We would love to make this right for us and be at peace.
We have tried repeatedly to contact you but to no success. The issue you are facing is due to files not being linked to a product. This is why there was no email sent. You can easily set this up within the app. Just navigate to the products section, find the product you would like, and choose from the files you have uploaded. You can find more information in our FAQ. Our team who are in Australia and the UK are always available to help.
I tried several different digital download apps and they all were filled with issues i.e. can only upload 1 file, cannot customize any settings etc. Then I discovered Downloadable Digital Assets that had it all - upload several assets, customize emails, PDF lock and stamping etc. and I couldn't be happier. We are definitely ready to scale! And on top of that William was there from the start to make sure everything looks right and is working properly. I think I am now using this app forever!
Thanks so much for your kind review! I'm so happy that you found our app and that I was able to help you :) as always, if you need any help with anything, I'm always here to help!
I was struggling with the free one offered by Shopify. This one let's me do what I need to do and more. The Free version was good enough for what I needed but I chose to move up to the pro version. I had good and prompt interaction with support as well.
Thank you so much for your review! I really appreciate it and I'm super happy that I got up and running in no time!
Great experience so far! Set up has been very clear and easy. The support team is fantastic for any specific questions. Very excited to see how this boosts our business online!
Gets the job done smoothly and has very good customer support. Setup was very straightforward and fast. No complaints 5/5
Thanks so much for the review! Always happy to help whenever we can. If you ever get stuck with anything, just drop us a message!
Thanks!
Great app and great service. They were able to create a custom plan to suit my specific needs. They were very friendly and helpful. Many thanks!
Thanks for your review! Glad to have you on board with a fresh custom plan! We're always here to help if you need any.
Great customer service- very quick to respond and helpful. Was having issues figuring a few things out, and within the hour- problem was resolved.
Thank you for your review! We really appreciate it. If you ever get stuck with anything, just drop us an email, and we will get back to you super quick :)