Note globale
4,9
Nombre d’avis par note
  • 95 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
2 mai 2022

Great app and great service. They were able to create a custom plan to suit my specific needs. They were very friendly and helpful. Many thanks!

info-4526
Royaume-Uni
1 jour d’utilisation de l’application
Massive Monkey Ltd. a répondu 2 mai 2022

Thanks for your review! Glad to have you on board with a fresh custom plan! We're always here to help if you need any.

6 août 2022

Great customer service- very quick to respond and helpful. Was having issues figuring a few things out, and within the hour- problem was resolved.

we are spaceplay
Royaume-Uni
1 jour d’utilisation de l’application
Massive Monkey Ltd. a répondu 7 août 2022

Thank you for your review! We really appreciate it. If you ever get stuck with anything, just drop us an email, and we will get back to you super quick :)

29 mars 2023

This app is absolutely perfect!
It does everything they say and more. I'm really glad i found it and i recommended it.

Catita illustrations
Espagne
Environ 22 heures d’utilisation de l’application
Massive Monkey Ltd. a répondu 29 mars 2023

Thanks so much for your review! Means a lot!

23 novembre 2021

Pretty good so far! I'm using this to sell presets and overlays. I have over 60+ items and it works fast and smooth.

CityTurtles
États-Unis
Environ 14 heures d’utilisation de l’application
26 juillet 2023

Terrific customer support from William. I had an issue with the PDF stamping functionality, William dealt with the issue swiftly and confirmed that it was working. He tested from his side and gave me time to test the function too.
He also helped me to resolve an issue I had with my digital products.

Very reliable, swift and friendly service. The DDA app is very easy to use and to set up. The functionality is great and I look forward to the team releasing more features in the future.

Empower Me
Royaume-Uni
Environ 10 heures d’utilisation de l’application
18 mai 2022

I was absolutely dreading moving from one digital download solution to another and have been putting it off; only making the problem worse as more orders came in. Earlier today, I'd already installed what's probably the #1 app in this category and was super frustrated with the project ahead of me, synchronizing past orders, downloadable products, etc., and as I talked with their support and read their documentation, I realized that I had a long a tedious project ahead that seemed unavoidable. And although I've been on Shopify for about 6 years and feel like I know most of the apps out there, I decided to Google and see if there was a digital downloads solution that I hadn't heard of - thank goodness I did. I've done what I expected to take a week, in a matter of hours and their support has been super fast and responsive to answer the questions not already covered in their solid documentation. If you're thinking about a different digital downloads app, just stop and get this one. There's no product count limits or other nonsense, the price is very reasonable and it has all the features you probably need.

Revolution Fibers
États-Unis
Environ 3 heures d’utilisation de l’application
Massive Monkey Ltd. a répondu 18 mai 2022

Thank you so much for your kind words! I'm really glad it was an easy switch over for you, that's what we love to hear :) if you ever need anything, we are just a message away

15 novembre 2020

You can't pick between different downloads based on the variant, and most annoyingly? You get instant charged for the app as it has NO free trial. I had to bump up the plan to actually be able to try out the features. I realized I didn't want it within an hour and uninstalled it. Today I get a surprise charge for $10. I hate apps that do this. We NEED to be able to trial a program to see if it works with our stack before we start paying money. Unacceptable.

Swordsfall
États-Unis
5 minutes d’utilisation de l’application
Massive Monkey Ltd. a répondu 15 novembre 2020

Hi there,

Apologies about your experience with our app! We are currently developing variants compatibility so this will be available in the coming weeks. We have a free plan available where you can use most of our features, the paid plans are additional extras and storage space. We follow Shopify's rules with their payment system, please contact us at support@massivemonkey.io so we can help you with a refund. Would you like to use our Platinum plan for free for a month? We are happy to help! We always love tailoring a plan to suit store owners best.

Update:
We have progressed the app to a level of perfection, I am confident in saying :) if you are ever interested in using our app again, I would be more than willing to guide and help you through all the changes and upgrades that solve your previous issues. Always here to help! We now include a free trial and Shopify have also now changed the system on how they take payments so you will never run into issues like this again.

27 novembre 2020

I'm really happy with this app! The free plan covers the essentials and works well. I have just reached out to their support about a small email content issue, but other than that it's great and hasn't got as many limitations on the free plan as other digital download apps.

Modular Wargaming
Nouvelle-Zélande