Fileflare Digital Downloads

Gets the job done smoothly and has very good customer support. Setup was very straightforward and fast. No complaints 5/5

Great app and great service. They were able to create a custom plan to suit my specific needs. They were very friendly and helpful. Many thanks!

Great customer service- very quick to respond and helpful. Was having issues figuring a few things out, and within the hour- problem was resolved.

This app is absolutely perfect!
It does everything they say and more. I'm really glad i found it and i recommended it.

Pretty good so far! I'm using this to sell presets and overlays. I have over 60+ items and it works fast and smooth.

Terrific customer support from William. I had an issue with the PDF stamping functionality, William dealt with the issue swiftly and confirmed that it was working. He tested from his side and gave me time to test the function too.
He also helped me to resolve an issue I had with my digital products.

Very reliable, swift and friendly service. The DDA app is very easy to use and to set up. The functionality is great and I look forward to the team releasing more features in the future.

We used the app for the very first time and set up a "pre-order release" for just over a thousand orders. It CRASHED the server. Customers received emails leading them to a 503 error. This is our first experience with a 5-star rated app, resulting in the worst tech service we've seen in three years of our business. FIX IT!
UPDATE: Changed the review to 3 stars from 1 star. Because the team fixed the issue within one hour. Worse can happen. Now we just need to deal with the aftermath of this incident (thousands of support emails).

I was absolutely dreading moving from one digital download solution to another and have been putting it off; only making the problem worse as more orders came in. Earlier today, I'd already installed what's probably the #1 app in this category and was super frustrated with the project ahead of me, synchronizing past orders, downloadable products, etc., and as I talked with their support and read their documentation, I realized that I had a long a tedious project ahead that seemed unavoidable. And although I've been on Shopify for about 6 years and feel like I know most of the apps out there, I decided to Google and see if there was a digital downloads solution that I hadn't heard of - thank goodness I did. I've done what I expected to take a week, in a matter of hours and their support has been super fast and responsive to answer the questions not already covered in their solid documentation. If you're thinking about a different digital downloads app, just stop and get this one. There's no product count limits or other nonsense, the price is very reasonable and it has all the features you probably need.

Once again, I've responded to each email you all have sent. No one is replying directly back to my email, which goes to show you how disfunctional your systems are.

You can't pick between different downloads based on the variant, and most annoyingly? You get instant charged for the app as it has NO free trial. I had to bump up the plan to actually be able to try out the features. I realized I didn't want it within an hour and uninstalled it. Today I get a surprise charge for $10. I hate apps that do this. We NEED to be able to trial a program to see if it works with our stack before we start paying money. Unacceptable.