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I run a pretty busy digital download website and recently switched from Shopify's Digital Downloads app to Fileflare. Not only was it easy and intuitive, it's up and running as seamlessly as I could have hoped. I'll also mention the amazing response time from Fileflare's tech support. Couldn't be happier so far.
Thanks so much! It really means a lot hearing this from you. We want to make migrations easy for merchants, so it makes us happy to hear that you migrated so easily! If you ever need any help, just let us know :)
Dear Fireflare Team,
I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful.
Shopify suggested that I find a developer, which led me to contact several. I was shocked to discover that the cost would be $250, which is simply beyond my means as I’m just starting out and not yet generating income. And this amount only to have a button for streaming.
I found your video on YouTube and thought Fireflare might be my last hope before committing to a costly developer. I downloaded the app and I was pleasantly surprised by the clarity and ease of the instructions in your video, which guided me through every step. Initially, the stream didn’t work on mobile, but William reassured me via email that Fireflare developers were on the case. Just a few hours later, the stream was up and running!
Your help has truly meant the world to me after struggling with multiple digital apps. Please continue to enhance this wonderful app—simplicity is key, and that’s what attracted me to Fireflare in the first place.
Thank you once again for your support.. Us and our patients will be more than grateful to you .. Both we and our patients will be grateful for your amazing app!
Thank you so much for your review! It really means a lot and it's made our day. Myself and the team are super happy to hear that we were able to solve your problem that you were struggling with! It's great to have you on board :) if you ever need any help with anything, we're here to guide you!
William S.
The capabilities and features far surpass Shopify's basic Digital Downloads app. But what really makes this app so great is the exceptional responsiveness and helpfulness of the support staff, especially William. He really went above and beyond to immediately help with setting up the app, leaving me really impressed with the app and the quality of their support.
Thanks so much for your nice review! We're always happy to help throughout the whole process of getting set up with us :) If you ever need any help, never hesitate to get in touch.
how can anyone not like this app. does exactly it says, well executed and good UI. Cant fault it in the slightest
This is a great app! We've been using it for a while and everyone has been responsive when we need something custom done on our store.
Thank you loads for the review! If you ever need any help, you know where to find us :)
We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts.
We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. Thank you.
I can highly recommend this app to offer downloads.
Thanks so much for the review, it really means a lot! We're super happy to have gotten you up and running :) if you ever need any help, you know where to find us!
I love the FileFlare app. You can store multiple PDF files in one product, and the customer service is perfect. They respond immediately and are super friendly, skilled, and helpful.
Thanks a lot for the review! We're always happy to help :) just get in touch if you ever need anything. Thanks again!
I've been searching for an app that does what Fileflare does for years (selling digital with physical products, pre orders etc) and have tried many different apps, all with varying degrees of problems. Fileflare seems like it's in a field of it's own.
The service, care and understanding of the needs of this kind of app has really been amazing, I couldn't recommend the team and this app high enough.
A++++++
Thank you so much for your review! It really means a lot and I'm super happy that we got you set up in no time :D
Unparalleled Support and Outstanding App Performance!
I've been using the DDA Fileflare Digital Download app to manage the digital goods for my business. This app has significantly streamlined how we handle our downloads, but what truly sets this app apart is the exceptional support from William Sutton.
William went above and beyond to help us set up the application, ensuring that it seamlessly integrates with our existing systems. He was incredibly responsive to our queries, and whenever we faced any technical challenges, William was there to provide prompt and effective solutions.
His dedication to excellent service has not only made the technical side worry-free but also enhanced our overall operation. Thanks to his support, we can focus more on our mission rather than technical issues. I highly recommend this app to anyone looking for a reliable and efficient solution for managing digital downloads. The app works flawlessly, and with William's support, you will be in great hands!
Thank you, William and the DDA Fileflare team, for your outstanding service!
Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.
Thanks so much for the review! That's great to hear you think our prices are fair. We really stand by fair prices! If you ever need any help, just get in touch anytime :)