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Dear Fireflare Team,
I want to express my sincere gratitude for your prompt response and invaluable assistance. Over the past two months, I encountered numerous challenges with various digital downloads—many were complex to navigate, lacking clear instructions, and relying on overrated apps my choices never been successful.
Shopify suggested that I find a developer, which led me to contact several. I was shocked to discover that the cost would be $250, which is simply beyond my means as I’m just starting out and not yet generating income. And this amount only to have a button for streaming.
I found your video on YouTube and thought Fireflare might be my last hope before committing to a costly developer. I downloaded the app and I was pleasantly surprised by the clarity and ease of the instructions in your video, which guided me through every step. Initially, the stream didn’t work on mobile, but William reassured me via email that Fireflare developers were on the case. Just a few hours later, the stream was up and running!
Your help has truly meant the world to me after struggling with multiple digital apps. Please continue to enhance this wonderful app—simplicity is key, and that’s what attracted me to Fireflare in the first place.
Thank you once again for your support.. Us and our patients will be more than grateful to you .. Both we and our patients will be grateful for your amazing app!
Thank you so much for your review! It really means a lot and it's made our day. Myself and the team are super happy to hear that we were able to solve your problem that you were struggling with! It's great to have you on board :) if you ever need any help with anything, we're here to guide you!
William S.
I love the FileFlare app. You can store multiple PDF files in one product, and the customer service is perfect. They respond immediately and are super friendly, skilled, and helpful.
Thanks a lot for the review! We're always happy to help :) just get in touch if you ever need anything. Thanks again!
This app is awesome. I could link up all of my digital downloads to customers' accounts in bulk with the help of WIlliam. He went above and beyond to help me out with quick replies and easy solutions. I couldn't recommend this app more!!
Thank you so much! We're always happy to help as fast as possible and ensure that your store is the best it can be for your customers :) Get in touch anytime if you need any more help.
We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts.
We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. Thank you.
I can highly recommend this app to offer downloads.
Thanks so much for the review, it really means a lot! We're super happy to have gotten you up and running :) if you ever need any help, you know where to find us!
Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.
Thanks so much for the review! That's great to hear you think our prices are fair. We really stand by fair prices! If you ever need any help, just get in touch anytime :)
If you are selling any online product you need this app! This app has been expertly compatible with Shopify and also very beginner-friendly for someone like myself. I like how you can limit how many IP adresses a customer has to access their purchase to avoid customers sharing to one another. The customer support is also excellent and I couldn't recommend this any more, very impressed!
Thanks so much for the review! I love that you found it beginner-friendly. That was one of our main goals to make it the easiest app to use :) also helping to protect your digital products! If you ever need any help, just drop us a message!
The best digital downloads app on Shopify, highly recommend. Also, the service is 11/10 (absolutely amazing)!
I've been searching for an app that does what Fileflare does for years (selling digital with physical products, pre orders etc) and have tried many different apps, all with varying degrees of problems. Fileflare seems like it's in a field of it's own.
The service, care and understanding of the needs of this kind of app has really been amazing, I couldn't recommend the team and this app high enough.
A++++++
Thank you so much for your review! It really means a lot and I'm super happy that we got you set up in no time :D
Massive Monkey's Digital Download Assets app is the only one I am aware of that offers the ability to include a download link on the checkout page and prevents download for orders that don't pass credit approval. Bottom line is that this app works. It's easy to set up, easy to create products, and easy to manage. It's also fairly priced. I've used SendOwl and Fetch and have never been impressed enough with either to pay their inflated monthly rates for such a basic eCommerce store feature. More importantly, their team is 100% responsive and have even implemented a few suggestions I had for them to improve the app. They listen and that's gold. Highly recommended.
Amazing app and A++++++ support. William and the team are constantly updating and adding new features. We highly recommend.