Reviews (95)

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
August 6, 2024

I have been using FileFlare for a while now for my shop for distributing digital files. Whenever I have had questions they have always been helpful in getting things resolved. Honestly, they probably have been the best app I have used for my business. They update their offerings, solid responsive customer service, and their app actually does what it is supposed to without issues. How many other apps can actually say that?

I would strongly recommend that if you need to deliver digital files to your customers you give them a shot.

White Light Media LLC
United States
Almost 4 years using the app
Massive Monkey Ltd. replied August 8, 2024

Thanks so much for the review! It really means a lot. We're always happy to help when you need, so never hesitate to be in touch :)

August 2, 2024

I am very happy with Fileflare. It is super effective for offering digital download products. And the most impressive thing for me is the excellent customer service. They respond quickly and provide quality assistance.

Tommy SpaSe Merchandise
United States
Almost 4 years using the app
Massive Monkey Ltd. replied August 4, 2024

Thanks a lot! We're always here to help when you need :)

August 1, 2024

This is a great app! We've been using it for a while and everyone has been responsive when we need something custom done on our store.

Wav Warehouse
United States
4 months using the app
Massive Monkey Ltd. replied August 4, 2024

Thank you loads for the review! If you ever need any help, you know where to find us :)

September 20, 2024

I am very happy with this app and I highly recommend!

I originally downloaded 3 different apps for digital products and this one was the best by miles.

If you take the time to familiarise yourself with the dashboard, you'll see how simple it is to use, organise and link your files to your instant digital products.

I originally contacted their customer service as I wasn't sure how to send custom files and once it was explained to me, it was very easy and the service was great.

As a newbie to Shopify, I was a little overwhelmed with customising my website and understanding the apps at first but once I relaxed - it all just fell into place and now its like second nature.

Molly Mae Carter
United Kingdom
10 days using the app
Massive Monkey Ltd. replied September 22, 2024

Thanks so much for your detailed review :) It really means a lot, and we're super happy to hear about your experience with Fileflare! If you ever need any help, you know where to find us.

May 25, 2024

We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts.

We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. Thank you.

I can highly recommend this app to offer downloads.

Deinparadies.ch
Switzerland
About 2 years using the app
Massive Monkey Ltd. replied May 26, 2024

Thanks so much for the review, it really means a lot! We're super happy to have gotten you up and running :) if you ever need any help, you know where to find us!

June 18, 2024

Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.

Firlefanz
Germany
16 days using the app
Massive Monkey Ltd. replied June 19, 2024

Thanks so much for the review! That's great to hear you think our prices are fair. We really stand by fair prices! If you ever need any help, just get in touch anytime :)

June 18, 2024

If you are selling any online product you need this app! This app has been expertly compatible with Shopify and also very beginner-friendly for someone like myself. I like how you can limit how many IP adresses a customer has to access their purchase to avoid customers sharing to one another. The customer support is also excellent and I couldn't recommend this any more, very impressed!

Dream Theme
Australia
12 days using the app
Massive Monkey Ltd. replied June 19, 2024

Thanks so much for the review! I love that you found it beginner-friendly. That was one of our main goals to make it the easiest app to use :) also helping to protect your digital products! If you ever need any help, just drop us a message!

June 27, 2024

I love the FileFlare app. You can store multiple PDF files in one product, and the customer service is perfect. They respond immediately and are super friendly, skilled, and helpful.

Svanhild Design
Norway
4 months using the app
Massive Monkey Ltd. replied June 28, 2024

Thanks a lot for the review! We're always happy to help :) just get in touch if you ever need anything. Thanks again!

July 3, 2024

This app is awesome. I could link up all of my digital downloads to customers' accounts in bulk with the help of WIlliam. He went above and beyond to help me out with quick replies and easy solutions. I couldn't recommend this app more!!

Lawn Tips
Australia
7 days using the app
Massive Monkey Ltd. replied July 5, 2024

Thank you so much! We're always happy to help as fast as possible and ensure that your store is the best it can be for your customers :) Get in touch anytime if you need any more help.

September 11, 2024

Top level customer service!
Helped to solve all my questions.
Highly recommended!

YYVision
Canada
4 days using the app