BIG Digital Downloads Products
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We absolutely love this app! It has helped us deliver our templates instantly and smoothly to our customers’ emails, making our operations so much more efficient
Customer service is amazing as well. Huge shoutout to Leo, the founder, for being incredibly responsive and hands-on when we experienced technical difficulties. He personally made sure the issue was resolved as quickly as possible.
Also, special thanks to Sofia and Judy from customer support. Both were extremely helpful throughout the process Highly recommend!
We transferred our website from WordPress to Shopify about seven months ago. Digital Download has made an overall complicated situation very simple when it came to our digital files. (Just a note, we do not know how it would be to transfer digital files from an old website because we decided to start fresh by uploading files product by product.) The app is self-evident with fast and effective technical support. The one downside--and it is a small one--is that as far as we could discover, the only way to test the delivery of a product is to actually charge an account. This is a mild nuisance when it comes to bookkeeping. We really appreciated the free trial before committing ourselves--and we are committed!
Very happy! I did a lot of research prior to choosing Big Digital Downloads and landed on them for the storage capacities and unlimited products and orders. Set-up was easy.
About 6 months in - so far I love it. The customer service crew is impressively responsive. They've made some great improvements too over the last couple of months. I wouldn't hesitate to recommend.
It works exactly as described- Ive sold hundreds of products- no issues
Worst App you can install for any digital product. They have not send out since 6 months any ebook for my orders, and just collected my money, I have looked into it, and from my side everything was setup correctly, it was a backend problem, they have refused to send me a refund plus refused to give me 3 next free months, Please do not fall for this small scammy App. better if you install a better and reliable App, it will save a lot of chargebacks...
Léo here, founder of the app.
Let’s be very clear and stick to the facts.
As of today, your store is still using our app heavily. You are processing several thousand orders with us every month, not a few orders, several thousand. We checked our side and found zero delivery failure caused by our app.
The issue you are referring to was caused on your side: you deleted the product directly from Shopify, then expected customers to still be able to buy and receive a product that you had deleted yourself.
I personally contacted you multiple times to understand the situation and help. You never replied.
Instead, you tried to blackmail us by asking for 6 free months, despite the fact that the issue was caused by your own Shopify setup. We have written proof of this.
I also reviewed the chat you had with my team. Beyond the false claims in this review, your behavior toward our support team was racist and unacceptable. You insulted one of our Pakistani team members and called him a “scammer”. We have screenshots of this conversation, and we reported your store to Shopify. Here's a screenshot for anyone reading that : https://ibb.co/GvRxY4CN
I am honestly tired of receiving 1-star reviews from stores that keep using our app at scale, refuse to answer when we try to help, make false public claims, and then treat our team with racism and disrespect.
We will ALWAYS help merchants in good faith. But we will not accept blackmail, false accusations, or racist abuse toward our team.
App is perfect for digital downloads. Easy to use and when I had a question, ALEX was super helpful, very patient, and prompt! Came to a resolution in minutes and now my customers are happy. Great experience overall!
cette application est géniale pour les téléchargements, utilisation très simple à faire je télécharge en pdf png personnellement mais les fichiers sont téléchargeable avec le fichier utilisé, application dispo en Français, j'adore et je recommande vraiment
Very easy to use! Love creating my epic bundles and getting my awesome recipes out there
The reponse time was quick and problem was solved.
Immediate and effective support from the team. Sofia was clear and precise with instructions which saved me a lot of what-if and prevented me making any mistakes
