BIG Digital Downloads Products

Very good app!
However, a few important features are still missing, such as filtering customers who have not downloaded the file. These customers could request a refund simply because they overlooked the email. With many orders, we have to constantly click through the lists to find these customers.
An automation feature would be even better. If a customer has not downloaded the file after x days, they receive a reminder.
Otherwise, really good!

Flexible and powerful, plus the way you can configure different types of digital content is something other apps just don't provide. Also has incredible live support, responses are lightning fast and always a real person. Their team accommodated all our requests, and gave us solutions+advice that made a huge difference in sales and customer relations. Would absolutely recommend this app!

They have been very helpful with answering my questions and helping me trouble shoot anything. Has worked well for me with very little issue.

I installed this app expecting fair and transparent pricing, but it turned out to be very misleading. The pricing plans clearly list storage and downloads, yet they completely omit any mention of bandwidth limits — one of the most important factors for apps like this.

When I asked support about it, they admitted that every plan is limited to 1TB of bandwidth per month, and any usage beyond that is charged extra. This information is not displayed anywhere on the pricing page, only hidden in their “policy” section, which most users will never read before subscribing.

This is deceptive. Shopify’s rules require that all usage-based limits (like bandwidth, storage, or API calls) be clearly stated before purchase, not discovered after you’ve already paid.

Their support tried to justify it by saying it’s a “fair use policy” and not a scam — but hiding extra costs in fine print is the definition of a lack of transparency.

Shopify should review this app immediately for compliance and misleading pricing practices. I do not recommend this app to anyone until they fix this and make their bandwidth policy clearly visible in the plan descriptions.

Great customer support, easy app to use.

Great app, so much cheaper than most other similar services. I used to pay £140 per month for Sendowl and now I pay 10% of that!

Great service too

Just works like it supposed to! Great help from Milo on the chat, he's real not a bot ;-)

Amelia was quick and very helpful. She understood my needs and quickly attended in a positive way.

Really helpful videos and assistance as I was learning. Directly integrates with shopify which is a huge help

Great app! And the the little bit of help I've needed was addressed quickly. Would definitely recommend this app. :-)