BIG Digital Downloads Products
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (661)
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Thanks for all the insight into Big Digital Downloads. Looking forward to the upcoming enhancements! Quality product and support for your digital download products!
The app was easy to use and extremely user friendly. When I contacted customer service they went above and beyond to work with me.
Mateo was very warm and helpful. I'd had a long day and just jumped on to see what else I needed to do before uploading my digital content. I had a question and Mateo answered it, offering encouragement at the end.
The app is easy to use for the most part. I am not tech-savvy. The parts that I am not to sure about, I'll figure out in time. For now, what I know will help me with what I need to do.
So far so good had a great support experience and my name is WG and I approve of this app.
Exactly what I was looking for! Works great, and had no problem with customers till now!!
So far so good!
Easy to get up & running, plus, the customer service team has been great!
Thanks Mateo & Leo!
Doesnt work as good as others. The downloads dont show at checkoutpage, and the email send it to spam. Maybe they have great support idk, i expect an app to be usable straight away without any support
Hi there. Leo speaking, the app founder.
If you're a legit review, i want to let you know it works without needing any support, you simply have to enable one setting on Shopify so people can download the files they've purchased right after checking out.
In fact you've got several ways to do that (they will all work).
1st option : go on your theme editor and edit your "thank you page". From there you can add an app block. Add this app block.
2nd option : go on your theme editor and edit your "status" page. From there, add the app block too.
3rd option : go in your Shopify settings then click on Checkout. From there, you can enable the 'post purchase' page which is another different page where people would have the opportunity to download.
If you do all 3 things AND if you enable the emails, then your customers will have 4 changes to download your files. Everything is built-in Shopify and has to be enabled on Shopify and the support is only there to guide you on how to do that (but if you already know how to use Shopify its pretty straightforward).
This being said, honestly, i'm not sure this person is a genuine person. It really looks like some competitor paid someone to leave a 1-star review on my app. Reason behind that? At the time I'm writing this reply, he left bad reviews on my app and on Shopify official app which are #1 app and #2 app for keywords such as "digital product" on the app store. I'm including a screenshot https://ibb.co/s9hPGqj
I would not be surprised if this shop was a friend of app #3 or #4 fsince it does not make any sense to leave such a harsh review (without even contacting me once) given how easy it is to use my app (you can read all the reviews about the ease of use)
And to everyone else who've read that lengthy reply, you're a bloody legend and I hope you're having a great day ahah
--Leo
I absolutely love the app so far, Theo was amazing and super patient with me as I'm slightly illiterate when it comes to software. Thanks Theo for the awesome service and your amazing help!
The app is very easy to use. Setting up my ebooks on it was a snap. Then there is an added section where you can then customize how many copies they can download, licenses etc. The customer service support is also very fast and very efficient.
MATEO was amazing. He fixed the issue I caused myself, go away quickly. Now my customers have your digital products and I am happy happy happy. I will def keep this app! Customer service didn't take long at all!