The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Work great but the notifications email should look more professional and a download link in the user account would be a really nice addition because resending an email because the customer lost his download link is counter productive
It works well, but it would be great if the text was customizable to other languages.
Well, It's free but it's also essential to use shopify for digital products. They need to do so much work on this app though. We need to be able to see when a customer has downloaded and from which IP address with order details. I can't delete files for the digital products that have been removed, they are still in the list!
The stat's page needs a complete redesign. Need a global setting for download limit. The list goes on.
It does do the job, but needs some love to make it great!
Updated review: After about 3 months of use - there are problems with large downloads not completing and the downloads are very, very slow, unacceptably slow in fact.
This app is probably OK for small files but for anything over 250 MB I would look else where. Also, the email address that the download links come from often gets rejected as spam resulting in the customer not getting the link and YOU have to manually create a link and send it to them - not good if you have 100's of orders a month!
I will have to move to a PAID app, but that is probably why this free one is so restricted isn't it Shopify?
Price is right and it works fine, but setup is gruelling if you have more than a few products. It would be great to have a bulk upload option - or better yet, have it fully integrated with the regular products and be able to add the download files directly there!
It's great to have a free digital download app in shopify. It's easy to use and the fact that you can add different downloads to product variables is great. But the app can be developed, especially the option that customers can download their digital goodies from their account in the store would be very handy. Let's admit no one stores e-mail download links and when the customer lost their download keys the shop owner has to create manual download links. And more importantly in such cases you cannot send an automated new download email to the customer within the app settings>orders page. It sends the old download key which may have ran out of the download limit.
This app has two major drawbacks:
1. You cannot set download links to expire after a set amount of time. This is bad.
2. Customers cannot access download links from their account page.
Both of these issues seem like obvious features, and I can't understand why they aren't included.
Would get 5 stars easily if it could do the following:
* Allow users to get download link when they login to the store. It makes no sense how they can get tracking for their physical items through their account but cannot get a link to their digital download.
* Update fulfillment fields with link to download. This will allow anyone using the API to get and display the download link to customers.
great app so far good no problems with i can recommend it is free why not try.
Michael Kory Fitness
Works about 75 percent of the time. Doesn't always send out the emails which is a pain and a hassle.
Love Thy Thread
Ok yes it's free, but it's annoying that when uploading and saving the file I get that kitten and 404 page and have two do it twice to work, I swear that kitten would have got it now if it was real.
Also why not a link where the customers can see there download ( new and used) on the customer account page, and emails going to spam, customers complain the chart has not been sent when it has then I get customers complaining.
Could be one of the best apps on shopify if they listened to us reviewers