Digital Downloads , 436 anmeldelser
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It started well but then suddenly stopped working. It deleted files and I was unable to upload new ones.
Works sometimes, but often the files are not delivered and I have to wait for the customer to complain about it. Currently I can´t even send the files manually anymore. Not recommended for professional shops.
Hey, there. Thank you for taking the time and bringing this to our attention. You can adjust the settings for each product, and you can choose between automatic or manual fulfillment (https://bit.ly/3vq8nLw). However, if that's not working properly, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers. -Elias, Shopify Support
We just use it for free e-books (downloads). Works great! Easy to implement and customers get what they want.
this app is okay but the email template is so plain and not customizable to make my own HTML template design I would suggest to make it customizable and use an HTML template on the email template thanks
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very easy to use i have just set it up and have not tested it thus far but everything looks good!
Hi. I have been using your app to run my business since Feb. 2021 and it looks like my clients does not always receive their digital goods. It seems like the browser they use does not matter. Is there a quick way to make sure my clients always gets what they pay for using your app ?
Hi, there. Thank you for reaching out and bringing this to our attention. It looks like we'll need to take a closer look at your account in order to resolve this issue. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and we'd be happy to assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support
No true step by step instructions so had to figure it out on my own. But works great for me now that I've figured it out. Unlike other available apps, this one is not created in the app screen. 1. Make product first. 2. While still in make product screen, click on dropdown menu under more actions then click on add digital attachment. 3. upload file Now that I've figured it out I will be using it constantly. Can't beat the price for what you get (currently free/unlimited).
Thank you so much for sharing your feedback and the steps that you took to get the app working for you. I'm delighted to hear that you've found the Digital Downloads app to be useful and I hope it continues to work well for you as your business grows! We appreciate you taking the time to share your experiences with us here. -Victor, Shopify Support
Great app, we often have orders with both digital products and physical items and this app seamlessly allows customers to download their files from the Thanks For Buying page. The "Create a Manual Link" facility is great as well for sending one-offs to customers who haven't/can't go through the shopify checkout.
Simple, easy, reliable, flexible.
Thus far I have no issues with this app. I think there could be improvements with expiration of files and this is a longer term issue if a store gets really big. People will pass around the files and then the store's concept will fail.
I hope you add updates to this with all the chatter about this :)
Great product though!