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This app use to work great but now it only sends downloads to a few people and I have to manually send to the rest. Support told me that they would try to fix the problem but to just keep sending manually for now. Im currently looking for a better app.
I am sorry to hear that you've had this issue with the Digital Downloads app and that you've not been able to find a solution after speaking with our support team. If the app is no longer working for you, you can refer to other apps that allow for digital products to be sold and delivered on the Shopify App Store: https://bit.ly/3rGaR5D. Thank you for getting in touch and for providing us with your feedback. -Victor, Shopify Support
Really hoping this app will get some more features. The ability to upload multiple files, uploads different files per variant, these are my top 2 most desired features. The app works fine, it's just so limited.
Hey, there! Thanks so much for taking the time to leave your feedback and for providing these valuable suggestions. I can definitely understand how those abilities would be useful, and I'll be sure to pass that feedback on to the app's developers for you. Cheers. - Brie, Shopify Support
About a third of my customers have not been able to open my downloads because this app requires a desktop computer to download it before transferring to a tablet or phone.
i really loved this app before the update. Befoe the update you could add files to draft products now you have to make the listing live to add the digital files which defeats the purpose and makes thing difficult if your store is mainly all digital downloads becasue a customer might try to buy the product when there is no file attached. like why who thought that was a smart idea?now if you add product it dose show up in the app and how can you add file if the app dose not show the item, the work around is going on chrome. so that's fun
Thank you for taking the time and sharing this feedback with us. We understand that being able to attach files to draft products is important to you, and we'd be happy to share this feedback with our development team. We appreciate you for providing this feedback as they are taken into considerations on future releases. Thanks again. -Elias, Shopify Support
It's a good app but unfortunately the links of the digital downloads are broken now. sometimes the links inside the form and inside the e-mails are missing a "/download" path at the end. Please fix it. I will give you 5 stars then.
Hey, there. Thanks for taking the time to leave a review for Digital Downloads. It sounds like you may be experiencing an email template issue with your digital downloads app, as the emails that send by default do provide a link that should be clickable and allows for a proper file download. I recommend that you reach out to the Live Support Team via thia link here (https://bit.ly/2AWw5VA) so they can assist you with troubleshooting this and real-time, and can look into the settings of your app to determine a potential cause. -Imogen, Shopify Support
This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.
Hey, there. Thanks so much for taking the time and sharing this feedback with us. We understand that being able to send updates when there's a high volume of customers or purchases is important to you, and we'd be more than happy to share your feedback on performance improvements with our development team. Cheers. -Elias, Shopify Support
Cannot be combined with bundles, which is very inconvenient.
Also, I added a digital file to a product, but then the file just vanished... In the product overview the app still says the product has a file attached, but when I click on the product it says there's no file attached. Very strange. I added the file again, we'll see if it stays there this time.
Hi there! Thank you for your feedback. I want to assure you that you should be able to create bundles that include both digital and physical products. The digital portion of the order will be fulfilled without marking the entire order as 'fulfilled'. This way, you can easily keep track of which portion of the order still needs to be fulfilled.
We’d also be happy to continue assisting you through the available contact methods in our Help Center: https://shopify.link/YWD7. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. -Mac, Shopify Support
What happened to the update file option? How do a replace/update a file now?
On the documentation page you still have the update/replace option but not in the app...
Hi, there. This page was recently updated, but you can still replace a file in the Digital Downloads app by clicking the product you want to edit, and dropping the new file into the drop zone. You can also click “Add files” and the file you select will replace the existing one. I appreciate you letting us know about our Help Center documentation and I've put in a request to get that page updated. Thank you for leaving this review! -Erin, Shopify Support
Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP
Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you soon! - Oliver, Shopify Support
App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles cookies, requiring a parameter named SameSite. All Shopify apps have been fixed to include this. If you're still receiving errors in regards to this it likely means an update is required for your Chrome browser or you'll need to clear the browser's cache. All the best! - Oliver, Shopify Support