Anmeldelser (485)

Samlet bedømmelse
2,7
Antal pr. bedømmelsesniveau
  • 31 % af bedømmelserne er på 5 stjerner
  • 12 % af bedømmelserne er på 4 stjerner
  • 15 % af bedømmelserne er på 3 stjerner
  • 15 % af bedømmelserne er på 2 stjerner
  • 26 % af bedømmelserne er på 1 stjerner
13. april 2024

If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.

OBD TECH TOOLS
Mexico
Mere end et år bruger appen
Redigeret 7. marts 2024

The App works as advertised BUT if you have a product with say 100 variants and you want to add a file to the order completion for download Even though all the variants use the same file you have to upload a file for every variant when there is only 1 file you want to use, so shopify again want you to upload hundreds/Thousands of the same file to there servers????????????
Adding a single product without variants is not an option as recommended by Shopify. That's will not work and if it did it's just a band aid for a botched piece of coding

Laserworksuk
Storbritannien
10 måneder bruger appen
Shopify svarede 7. marts 2024

Hi, there! Thank you for sharing your feedback. You do need to upload separate files for each variant, since in most cases you would be uploading a different file for each. If you're using the same file for all your variants, I recommend creating one product without variants. You can check out this help document (https://shopify.link/BWzd) for more information! - Greta, Shopify Support

10. oktober 2024

There's no protection on the download link, so anyone can download the files without needing to register or buy them. They can also be copied and shared in chats and on social media.

Qaaleb
De Forenede Arabiske Emirater
28. marts 2024

The app has been working for two years with no problems. but lately it's been crashing all the time.
And now a message appears: "This application may not work as expected".
It's impossible to contact the developer. I don't know what to do.

digitizingembroidery.shop
Tyskland
Mere end 2 år bruger appen
Shopify svarede 1. april 2024

Hi there. Thank you for sharing your review. At this time, the Digital Downloads app is in maintenance mode. However, we will still implement critical security fixes or fix widespread bugs. You can review our public documentation here: https://shopify.link/vaWl -Mac, Shopify Support

7. december 2023

This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download.

I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.

That Little Robot
USA
Cirka et år bruger appen
Shopify svarede 12. december 2023

Hi, there! Thank you for taking the time to leave your feedback. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team(https://bit.ly/3htxIQ3) so that our Escalated Team can troubleshoot the situation. - Skye, Shopify Support

18. marts 2024

This is the perfect one for me, easily downloadable. I did trial multiple time to cross check it's download process. This app is the best one to sell digital products online.

Shortly Studio
Indien
4 måneder bruger appen
2. april 2024

I love this app, but I just saw it's unsupported now.
I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!

STATIOP
Italien
Cirka et år bruger appen
Shopify svarede 3. april 2024

Hello. Thank you for sharing your review. That is correct. At this time, we will only be implementing critical security fixes or fix widespread bugs. We apologize for any inconvenience. -Mac, Shopify Support

11. april 2024

This app has now crashed on me and i have no way to put digital files to download for my customers. On top of that when it DID work itd send a downlaod link for my videos but itd only let my customers VIEW the video, wouldnt let them actually dopwnload it on mobile

CnC photos
USA
3 måneder bruger appen
Shopify svarede 15. april 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support

3. marts 2024

I need help understanding the problem with getting such a review rate. I'm delighted with this plugin; it's working perfectly and doing my desired job. I highly recommend it. I hope to get it supported and updated in the long term.
Best!

BeinCart
USA
21 dage bruger appen
6. februar 2024

This app is awful, if you have markets you cannot even set a different email per language. The sender domain is the Shopify domain and not my own domain. There is no option to migrate files, all our downloads had to be done manually. Terrible!

Elektor
Holland (Nederlandene)
5 måneder bruger appen
Shopify svarede 8. februar 2024

Hi there, thank you for your review. We appreciate you taking the time to provide us with your feedback for the Digital Downloads app and how it can be improved. I will be sure to pass on your comments to our development team for their consideration. Victor, Shopify Support