Digital Downloads

Digital Downloads is fantastic for allowing customers to purchase digital products that are immediately redeemed via email. The only downside I've encountered to date is that they do need that email to get their products - It would be really helpful if the download link could also be on the customers account page or purchase history page so that we don't have to manually resend the emails.

The app works great; the customer experience sucks.

If you provide something free, scammers will pound your site downloading the same files over and over generating tons of notifications for no cash.

If you provide an inexpensive download, scammers will use your site to test stolen credit cards. You can write scripts to prevent some of them but today I had a $2.49 charge clawed back plus a $15 chargeback fee.

My site is 75% digital downloads and so I love that I can give free updates to folks. It’s seamless with coupons too. I don’t know how to prevent the fraud.

pas de possibilité de sauvegarde disparition de fichiers de temps en temps

customers having issues with efficient downloads

I've used this app for almost ten years, and although it's not perfect, it does the job of sending my customers links to their purchased PDF patterns, and it's free.

I would LOVE it if the files you uploaded were marked with a date!

I would LOVE it if customer email addresses were synchronized with the address they use and updated in Shopify.
Finally, the customers who have canceled a purchase or have received a refund don't get a new link sent if the file is updated.

Finally, a hosted version of the app would be amazing. I wouldn't mind paying for one, so I wouldn't have to manually send people new links to their PDFs.

Wardrobe By Me

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This app allows up to 5gb of files per product, which is generous and very important for my business. There are problems when uploading more than one file to a product. It doesn't matter whether you try to upload multiple files at once or if you save one file, then add another later, nor does it matter what size the files are; after upload, saving will give you an endlessly spinning "saving" icon which will never actually save or resolve itself. It's really too bad, because this simple glitch spoils an otherwise perfect app.

Update from 1 star to 3 stars:

They updated the app to offer instant download right from the "Thank you" page after order is placed.

Remaning issues:

- Download button is not yet available from the Orders page.

- You cannot HTML markup the email templates for Download Ready and for Updated Product, all you're left with is some crude text that looks like a badly formatted spam email.

We've been using it for a LONG TIME, but it always had some issues. If you do not have loads of downloads and you are not afraid of reuploading files (because they WILL vanish), and files randomly corrupting (like one of the files from a zip document going completely missing) then this is the app for you

Works, but has issues. Not fully compatible with Flow. We use Flow to capture payment only once an order has been shipped. For orders that contain a mix of shipped and digital items, the digital items get stuck as "unfulfilled" as Digital Downloads appears to only fulfill items if payment is immediately captured at order creation. Even after we manually press fulfill on digital items, nowhere in the timeline is the emailing of the download links logged.