Digital Downloads , 437 anmeldelser

Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved.

1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end...

2. The main thing that could be improved is adding the download links into the customer account page so customers can download again in future. I'm regularly getting asked if I can send download links again because a customer has changed computers and lost the emails etc. This is a huge pain if the customer has 10+ orders and i have to send one at a time!

I have found a workaround for this though! If you open up the list of customers orders and select them all, you can mark them as unfulfilled and then mark as fulfilled again. This will send all of the emails again in one go! You may want to uncheck 'send notification to customer' otherwise they'll get a 'your order is on the way' email too which is not needed!

3. There's no way for a customer to download all files in one go. A zip file would be nice. For example if they buy 50 digital products in one order they will need to download all 50 from different links. It would be much better if it could generate a zip from all of the files and create a single link for that.

Hope this helps!

Super application mais désormais "non disponible" depuis la mise à jour Shopify : "Digital Downloads doit être mise à jour par le développeur d’application. Contactez-le pour obtenir de l’assistance ou désinstallez l’application."

In general satisfied.
I just wish there were more settings and a better overview panel on what's uploaded to each product.
My customers do not do well with Zip files... I would like to have the option for them to download the images individually.

I am deducting one star for the fact that the app does not add a download link to the order history on the user's page, it can only receive a download link when paying, and other times if it wants to look for a notification in emails to download. It would be nice to be able to download directly from the dashboard at any time

Nice app for digital content downloads and eBooks.

This is a good app and I would rate it 5 stars if it wouldn't mark a product as fulfilled if "requires shipping" is checked. I have books that have 3 options: digital, physical, or both. I let customers add the digital for a fraction of the cost of buying both separately and it's been a great upsell for me.

Problem is that if I have Shopify auto fulfill the "both" order it marks the entire line item as fulfilled and thus the entire order and risks that order not being fulfilled.

I don't want to create several different products that are visible to customers and shopify does not allow hidden products or products with no category to be added to a bundle.

I did contact shopify and they said I had 2 options: fulfull all orders manually or give customers a 100% discount code for the digital product. Both options are a hassle and I'm still looking for a good solution.

As a side note to a below comments, I have received zero complaints about being able to download the file from the link provided, and had no problem figuring out how to set the download for a product.

At the moment, it needs a bit of tweaking. The technical dept are on it and I hope will figure it out soon.
My digital download App keeps disconnecting.
I like the idea of an immediate download instead of being sent to E Mail. That would make it much more professional. (is someone reading this?)
I have requested also that any uploaded digital products are able to be seen in the control panel page. When you have hundreds of products, it is not feasible to keep checking if every one has been uploaded.
I love shopify, easy and efficient. and it gives me what I need.
I will be monitoring how well technical respond to these challenges.
Yes I would recommend. But help me to do it with more confidence.

So far this app seems to be working for us. The only issue that we have experienced is not being able to download via an ipad using Chrome.

This is a good free app. A couple of things to consider:

If you're just selling digital goods on their own, this app automatically fulfills the order by default (sending the customer a download link). Which is good.

If you sell a product that is both physical and digital (for example I sell a physical poster, with an accompanying downloadable PDF) by default the app will fulfill this order (or at least the line item in question). This means your order doesn't show up in your list of open orders, so you wouldn't know that there is a physical item that needs dispatching (without relying on being vigilant). To counter this, you can change the settings on the digital attachment to 'manual fulfillment', which stops this. However, if you do this, the digital download link only gets sent to your customer once you've dispatched the physical product (or marked that line item as fulfilled). So if you receive an order on a Friday and don't ship it til Monday, your customer will only receive the download link on the Monday, which isn't great.

To make this app 5*, it needs a 3rd setting which automatically fulfills the digital items (sends download links to customer straight away) but also leaves the physical item unfulfilled, so that you can follow your usual dispatch process.

Works great for what it does. Would love to see a feature of bundling already uploaded files into new products. Saves Shopify storage and makes my life easier. Much easier also to avoid duplicates. That's the only thing I am missing. Everything else works well.